Swarovski,

6600 Topanga Canyon Blvd, Canoga Park, CA 91303, United States

"Service is terrible. I lost the back clasp from my earring and went to the store for a replacement. (I have had this happen before and I was able to get a new one at other Swarovski locations). This store does not offer or even know about this service, I asked for help making an online purchases (if you do not have this in the store), the clerk refused to help, she told me to do it myself. The supervisor does not answer. The service is bad, the selection is bad, don't waste your time in this store. I have been a Swarovski customer for 20 years. This place is not Swarovski."

"I purchased a jungle beats parrot ornament from this location the week before Christmas as a gift for a member of my family. When I went to wrap the gift I noticed the box was empty and did not contain the ornament. Due to the holidays I was not able to return until the day after Christmas. I explained this to the employees of the store of what happened and they said they would ship the item to me within the next few days. A week went by without the item showing up. I called and asked what was taking so long. The store then accused me of stealing the item and that they were sure they had put it in the box. The manger wasn’t available to fix the issue until they returned from out of town. Almost another week went by and I finally received a call saying the item was going to be delivered. Not only did the store not give me the item I purchased on the date, they then wasted several weeks of what was supposed to be a Christmas gift and lied to me on multiple occasions. This will be the final time I shop at this location and I highly suggest the district manager look into the capability of their employees."

"The displays are superb. The product of course is amazing and quite beautiful. The employees and the back of house that a customer sees leaves a great deal to be desired. This is a small Swarovski store and with what little space they have they've done a great deal with their displays. But the register counter area is a train wreck. Sloppy and poorly organized. They opened their office door to retrieve an item of mine and what I could see was messy and sloppy. My item was thrown in a cardboard bin along with a lot of other items for customers. There was little attention to cleanliness and the office supplies they had at the register was surprising. For a store that Prides itself on crystal clear beauty, to see a plastic bin full of different kinds of pens, at the bottom of which was dirty and filled with dust, was disappointing. Why not take the opportunity to have customers use the Swarovski pens so they could see how great they write?! The quality of customer care and impeccable display that was evident when the Swarovski stores first opened has fallen by the way side. Put simply, I expect more from a store of this caliber"

"There is a girl with curly hair Works at the stor She said she was from Syria I told the girl that's GIGI HADID AND BELLA HADID Are not welcome in Israel . And she told me that I'm not welcome in her store because I'm Jewish She's entisemetic And that's discrimination And Someone need to contact me or I will go to the press and social media about your store in tapanga Westfield mall this girl should be fired."