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Premier Leather Cleaners
3419 Via Lido, Newport Beach, California 92663
About the Premier Leather Cleaners
Premier Leather Cleaners is a top-rated leather cleaning service located at 3419 Via Lido in Newport Beach, California. With a commitment to excellence and attention to detail, our expert team specializes in cleaning and restoring a wide range of leather products. From jackets and bags to furniture and car interiors, we use only the highest quality products and techniques to ensure your leather items are returned to their original beauty. Trust Premier Leather Cleaners for all your leather cleaning needs in Newport Beach and beyond.
3419 Via Lido #167, Newport Beach, CA 92663, United States
Reviews of Premier Leather Cleaners
"The most amazing customer service & quality of workmanship. I would recommend Michelle & her staff highly!"
"I wish there was a negative start rating. OMG. This has been the worst experience with any business in my entire life!!! despite better judgement I dropped my leather jacket off to these people. I dropped my jacket off at a postal annex. The guy who owns this cleaning company was not there. He advised me to give it to one of the guys working behind the counter. Mind you, he does business out of this postal annex. They ask you to cram your jacket in a small grocery bag and write your name on a sticky note and leave it for BILL to pick it up. No ticket or proof you even dropped it off there, or to his business. The next day I hear nothing from this guy. So i call him and he said he has not picked up my jacket and it will take a week and a half to two weeks to be complete. So a week and a half later I call, and he says we are having issues at the plant and they were 3 to 4 days behind. Now I call almost a month of having my jacket and no status update as to what the heck is going on with my jacket. This guy has more excuses, saying he is sick and do not know the status of my jacket. And says when ever he feels better he will then go to the plant to check it! So i explain to BILL this is unacceptable. You have had my jacket almost a month. He says is the nastiest way, well it take that long to clean a leather jacket. I said you told me 1 to 2 weeks and I need my jacket back. This MAN BEGINS SCREAMING IN THE PHONE SAYING I AM INCONSIDERATE AND HE WILL HAVE MY JACKET READY WHEN HE FEEEELS LIKE IT! BAFFLED BY WHAT I AM HEARING I SAID EXCUSE ME! THEN HE BEGINS MOCKING ME YELLING EXCUSE ME, EXCUSE ME, EXCUSE ME! I KID YOU NOT. THEN HE HANGS UP IN MY FACE! :0 I call him back and tell him i want my jacket back and want a time to pick it up. He said he will have it ready when he feels like it and hangs up AGAIN! So I am calling and calling no answer. I call the postal annex i dropped it off and of course they have no clue whats going on. They said he just does business out of their annex and they will call him. So i get a call from the daughter!. And she is just as disgusting and rude as BILL. She is telling me in order to pick up my jacket I will need to pay cash of 70 dollars! I tell her that is illegal to tell someone one price and now holding it for ransom until the new price is paid. I was told 55 dollars. So as I am explianing this to her she is constantly cutting me off and saying i need to SHUT MY MOUTH AND SHE WILL NOT GIVE ME MY JACKET WITHOUT THE 70 DOLLARS ETC. IT GOT CRAZY. SO I TOLD HER I WILL GO TO THE POLICE ETC. THEN SHE AGREED TO MEET ME WITH A INK PIN HELD UP TO MY CREAM LEATHER JACKET AND TO PAY 55 DOLLARS (JK ABOUT THE INK PIN) BUT THAT HOW CRAZY THESE PEOPLE WERE. YOU HAVE BEEN WARNED DO NOT DO BUSINESS WITH THESE EXTREMELY UNPROFESSIONAL PEOPLE. THEY WILL CURSE YOU OUT, TELL YOU, YOUR GARMENT WILL BE READY WHEN THEY FEEL LIKE GETTING IT READY AND DEMAND YOU PAY! THERE ARE WAY TOO MANY REAL BUSINESS LOCATIONS TO TAKE YOU THINGS TO THAN THESE FOOLS."
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