Chatsworth Cleaners

"I have always had excellent service here and their pricing is very reasonable. They take good care of your garments and have quick turnaround times. Alterations are available and well done."

"Didn’t have my work jacket ready two separate times after giving them more time than they said it would take. Owner didn’t apologize or offer to rectify the situation. Terrible customer service. Never coming back again."

"If they had a negative star that is what I would put!!! I have been going there for 30 + years now, but that was when Mitch was there. I went for an alteration for a $20 dress.. no lining on the dress. Just needed the length and some cover in the front….I needed the dress ASAP. I did ask where Mitch was and got short answers like No… then I asked wait does he still own this place and he says No.. asked if he knew where he was…. No response. Mind you I gave them the dress last week and on Monday had to go to Granada Hills because that’s where they do the alterations. They told me it will be done and ready by Wednesday. Husband went by yesterday (Thursday) to pick up the dress.. guess what?!?! It wasn’t even done yet!!! I had to call them 3 x’s today and tell them again I need it today!!! I called them again and they said it was done. Had to rush over there with dye in my hair to pick it up before they close. Time to pay and it was more expensive than what they told me. SMH. I am so upset!!! I asked why the price went up and he reason was the dry clean was not added. All lies!’ I asked and they told me a different price. This experience gave me major anxiety and anger!!! So be careful with your stuff. Oh and I found Mitch. I am NO LONGER going back to Chatsworth Cleaners!! I will be going to Mitch’s the Original Chatsworth Cleaners a couple doors down. Look it up! He is hands down an amazing person!! You will not regret it."

"STRETCHED OUT MY EXPENSIVE EVENING TOP!!! Their solution to my complaint was to clean it again. I had been occasionally going to them with trepidation ever since Mitch was no longer there. Then I took them two tops, one an evening top which came back all stretched out. When I went to wear it, it fit huge on my torso. I took it back and complained to the manager, who politely offered me a $35 store credit. That doesn't go very far for a garment that I paid over $150. I said that was not acceptable. Then she offered to "fix" it. When tailor-fitted fabric is stretched out so that the spacing in the knit is large, there is no amount of fixing you can do to repair it. This would not be acceptable to me either. She asked for the top back, made out a ticket that said REDO and told me to give her a few days, that she would speak with the owner. I saw the Redo on the ticket and told her I was not interested in having it cleaned again. She repeatedly assured me that it was just a label, that she wouldn't have it cleaned again and that she would personally look into it and see what could be done and repeatedly said she would call me to let me know. I waited 2 weeks in silence. Finally I went in to see what had happened and she started operating the clothes rack to find my garment. I said to her that I had hoped they had not cleaned it since that would have done nothing. She asked me to wait for her to find it, pulled it out and saw that it had been cleaned again. She clearly had not spoken to the owners or she had and just didn't want to deal with me, because I had never heard back from her. It was obvious she never treated it as an item to be put to one side and dealt with separately as a problem. I feel like what she did after I left was throw it in the dry cleaning bin and just resend it out for cleaning, as she knew nothing further was going to be done for me. When I told her that cleaning it a second time had been pointless and a waste of time, she offered a store credit again. They send out their dry cleaning to a factory, they don't do it in-house. I'm a person who cuts their losses and moves on, which is what I'm doing. I just found out Mitch has his own dry cleaning business, so I'm going back to him."

"THEY DO NOT CLEAN YOUR CLOTHES!!! TERRIBLE SERVICE!! AVOID!!! My family has gone there multiple times because the location is convenient and we've had issues but this was the last straw. We brought a wool jacket with some simple stains and asked it to be dry cleaned. We specifically marked the jacket with red pieces of tape where the stains were and spoke to the person at the counter about it and they said they would take care of it. Picked up the jacket - all of the stains still there. Even the elbow crease is still there. Clearly they did nothing at all to the jacket. We told them and asked for money back. They said too bad..."