italojewelry

"Worst quality could be imagined. The stone fell out after first wear. I was promised to send a replacement. It’s been more than a month since that promise.. still waiting. Don’t waste your money."

"Jewelry is nice, but I returned 3 rings and paid for the shipping on the return. But because I got free shipping when I bought them, they took $10 out of my refund! That's their policy, but it's a terrible policy!!! It didn't cost me $10 to return it so I'm sure it didn't cost them $10 to ship it to me!!"

"I ordered my jewelry before Christmas and was promised delivery for Christmas . It arrived a week after Christmas . The bracelet was the wrong size and I wanted to exchange the bracelet for a larger size . They asked me to pay to ship it back and wanted an additional $30. Huh? I have bought from here multiple times . Love the jewelry . Hate the return/exchange process . Think twice before you buy - returning js a pain !"

"******BUYER BEWARE ****** THIS company is a scam! I ordered 3 different rings from this company! The first was without any issue, however for Christmas I purchased another ring for myself, (which looks nothing like the photos) and a ring for my mom. I gave mom hers early, around the 10th because it was my older brothers birthday. I was getting it for her to wear on her pinky, however she decided due to the size of the ring to wear it on her ring finger, it was too big for a pinky ring. So I emailed the company and explained what I wanted to do. They acted like no one has ever done an exchange before! Finally after over a week they decided I could return the size 5, pay an additional $20 and then get a size 8. I paid the $20, (which I still was unhappy with!) and awaited instructions. Then next thing I get is a credit back for $20!? I contacted the company again to find out what was going on, and they told me that they returned the $20 because I had filed a dispute!? Umm NO! Then Sophia (thier customer service agent) tells me I need to pay to send the exchange ring (size 5) back to them, re-pay the $20 and since I was unhappy they would give me "free shipping" for them to send me the new ring. (Size 8) ARE YOU SERIOUS!? This was a present for my mom for Christmas, also for my older brothers birthday Dec. 10th that was murdered on Jan. 17th! I am beyond disappointed! This is just another reason why people need to research who they are giving their money to! More companies need and deserve to go out of business! There is no such thing as customer service or satisfaction! ***BUYER BEWARE ***"

"Excellent service, very accommodating, first ring I bought was the wrong size and I spoke with them and they quickly responded. And sent me the second ring before the first one I sent back arrived. Rings are of high quality and with with very large stone size. If you are someone who like big stone rings don't hesitate to get them also if you are someone who like smaller stone chose 3.0 ct and below you will like it and do also chose 3mm in width size if you like tiny rings for wedding. Got it for my fiance and I and the wedding is next year second quarter. Will send pictures after. Italo Jewelry rings are of high quality and I will highly recommend you buy from them. I am making my second order soon and will write another review about it."