Daniel's Jewelers

"Some of the worst customer service only comparable to timeshare salesman. I came in looking for a wedding band (but first question asked was if I’d like to apply for credit). After refusing for the 20th time. I was completely ignored so I proceeded to find my own ring when I finally got the young lady to show me a ring I liked. I told her I needed it for 22 days out she told me that it would be special order and would take a min of 2 weeks to be delivered. I was pressured throughout the whole experience would never recommend anyone do business here. Sad this is the best we can do in our community."

"I have to strongly disagree with the respected review of Ms. Adral. I was actually being helped that day and the manager was working with 3 people at once including myself. So you can understand if one person is working with 3 people with 3 different situations, of course if you are overhearing or minding others conversations, you will hear them talk about other people’s information. What I saw was a manager who has built a relationship with her customers. The wait it took to receive a Daniel’s credit card did take some time, and what helped the time go by faster was her discussing her vacation she took and the food that she had. To support that, an elder gentleman entered the store laughing and joking about his money from his purchase is what the manager used for her vacation and was looking to buy something else! This store must be doing something right if people like this gentleman keep coming right back! In general, customers want to feel comfortable walking into a store; or at least I do! Like any job, talking about food and vacations are not inappropriate. It’s something we all have in common as humans and it was something that kept myself and others in the store intrigued and patient during our wait. That was what I considered in my opinion an “ice breaker” conversation. The personal stories the manager shares are professional yet also enjoyable! The young lady who I did hear watching a video on an iPad was very nice. I did have small conversation with her and she was watching training videos that the manager asked her to watch. Thank you Manager Betty for your amazing hard work! Thank you to the young lady who was speaking to me while I waited to be assisted. I highly encourage anyone who reads these reviews to please go and experience for yourself the amazing customer service! Do not read any review and prejudge. I feel that you can take it into consideration, but ultimately go see for yourself! You will get genuine wonderful customer service! Everyone is so nice, helpful, and all! It feels very welcoming in the store. Daniel’s in southgate is amazing!"

"Staff helping me was great. Meanwhile other two female associates kept chatting it away about personal drama and playing videos on personal cellphone loudly. Not sure if the girl talking about food was the manager (Beatriz) but discussing clients approval or declined status outloud to each other is a serious NO. Specially in front of customers. Level of professionalism amongst staff needs to be taught. Clients don't need to know how your feeling or how people are not doing their job. That's something that should be taken up to management and away from customers attention. Alice was really helpful from the moment we stepped in to the store. Would love to thank Alice for such professional appearance and attitude."

"Great addition to the city. Adds a lot of stores closer to people."

"This is a great plaza. A lot of great stores. Make sure you take the time to check them all out. Environment is peaceful and relaxing. A great place to come for some relaxation. Not really kid friendly so leave the kids home if you plan on doing a long day of shopping. Most importantly the prices are to die for. Very good prices and deals."