Mulberrys Dry Cleaners and Laundry

"Great product, great customer care. High on detail. Customer for life."

"Disappointing, Pathetic Experience and Unresolved Issue at Mulberry's Dry Cleaning I recently had a very disheartening experience with Mulberry's Dry Cleaning. Entrusting them with various garments for their wash and fold service, I was shocked at the condition of my clothes upon return. The issues were extensive: severe color fading, noticeable shrinkage, excessive piling, cracked graphics, and discolored whites. Reaching out for a resolution turned into a frustrating ordeal, with my calls often going unanswered. When I finally spoke with Lisa at the Belmont store, I was promised a thorough review. However, the follow-up was inefficient, and the eventual response was a mere $50 credit for the significant damage caused - a resolution that is both inadequate and unacceptable. I expected a high level of service from Mulberry's, but what I encountered was a lack of professionalism and disregard for customer satisfaction. The way this situation was handled has significantly impacted my view of the establishment. I hope this review serves as a call for improvement in their service and customer care"

"I have been using Mulberrys on Emmet Road for a few months now and am very pleased with the service and care they take with my garments. The prices are great as well, especially with the coupons that land in my email inbox on a regular basis. I just picked up 4 full length wool winter coats and paid $16.50 each!"

"I cannot express my frustration and disappointment enough with the abysmal service provided by Mulberrys Laundry. They have not only lost my three pairs of expensive shoes but have also shown a complete lack of responsibility and accountability in rectifying the situation. I entrusted my beloved shoes, which had a combined value of $2000, to this laundry store, believing that they would handle them with care. Little did I know that I was walking into a nightmare. I've waited for three months of my shoe cleaning, but never heard a word back. I reached out the customer service, who told me they've lost my shoes. The sheer negligence displayed by the staff is absolutely appalling. They showed no concern for the significant value of the lost shoes nor did they offer any reasonable explanation for their disappearance. It was as if they expected me to accept their incompetence and move on. I am left wondering how a supposedly professional establishment could misplace such high-value items without any accountability. Moreover, their customer service was disgraceful. Rather than taking responsibility and promptly addressing the issue, the staff members seemed disinterested and unhelpful. They brushed off my concerns with half-hearted apologies and empty promises of "looking into it." It is evident that their primary goal is to avoid any form of liability, rather than genuinely assisting their customers. As a result of this ordeal, I am left not only without my cherished shoes but also out of pocket by $2000. The financial loss is significant, but the emotional distress caused by this incident is even more frustrating. I trusted Mulberrys to provide a service that would ensure the care and safety of my belongings, but they have let me down in the worst possible way.I strongly advise anyone considering using this to reconsider and look elsewhere for their laundry needs. Their utter disregard for customer satisfaction and lack of professionalism are indicative of a business that should not be trusted with anything of value. Save yourself the trouble and avoid this establishment at all costs."

"I give Mulberry’s in Belmont 5 stars because of Toni’s professionalism and great customer service. I had been having a bad day and hadn’t picked up our clothes which we needed for Sunday. I called Mulberry’s in Belmont at 5:35pm and they close at 5:00pm. I explained my situation to Toni and without poop thinking twice she offered to wait for me so I could pick up my clothes. I highly recommend Mulberry’s in Belmont because they have Toni who gives the BEST customer service and they offer top notch dry cleaning!!"