Hometown Heating and Air Conditioning
4075 Nelson Avenue, Concord, California, United States
About the Hometown Heating and Air Conditioning
Hometown Heating and Air Conditioning is a trusted general contractor located at 4075 Nelson Avenue in Concord, California, United States. Our team of skilled professionals is dedicated to providing top-quality heating and air conditioning services to residential and commercial customers in the area. With years of experience in the industry, we are committed to ensuring your comfort and satisfaction. Contact us today for all your heating and air conditioning needs.
Photos of Hometown Heating and Air Conditioning
4075 Nelson Ave Suite D, Concord, CA 94520, United States
Reviews of Hometown Heating and Air Conditioning
"Adam was polite, professional and very good at fixing our heater! It stopped working suddenly. Adam was sent out in a few hours, diagnosed the problem, ordered the part and arrived the next day to install it. We so appreciate the quick turnaround as it was very cold without heat. Thank you Hometown and Adam!"
"Adam came to our house to look over our heater that stopped working. He was very personable and professional and walked us through everything as he was checking our furnace. Adam even replaced the air filter to our system as he noticed it needed to be replaced. He gave us options and explained everything very clearly and concisely. We are very pleased with his services."
"The install team was professional and I hardly knew they were here. Every step of the install was seamless. Our new system is working better than we could have expected. This is truly a company you want to do business with. Thank you to everyone at Hometown for truly putting the customer experience first. Highly recommend them for any HVAC needs!!"
"Had an HVAC installed new by the company after many many years of being a star member. Not only did they have issues with the install, they damaged the access opening and then in one of those moments where they keep on giving caused water damage which still has not been fixed over 3 years later! A lot of broken promises and people who continue to promise to get this fixed. As much as they say it’s family owned and operated it feels like they outsource a lot of the communications which leads to issues being unresolved years later after many promises of getting it fixed. It would be great if Brian would call me like he did when I spent multiple thousands on a new HVAC. I guess the monthly fee for star membership means nothing. I feel like they don’t stand by their work and trying to wait me out on their 4 year warranty. Let’s see if they actually show up next week as “promised”. Update 2/1/24. This now covers the period of 12/1/23 -1/31/24 The company sent painters to fix the drywall and trim damage. There was mold on the back of the wood trim. The painter replaced the wood, told me the drywall was still ok, but we’ll see and repainted to satisfaction. However another issue arose with my barely 3 year old system. The Dampers failed and lo and behold, the dampers weren’t included in my new HVAC system I had purchased. So what do I do? Reluctantly I purchased new dampers from them because I didn’t want to risk any warranty work on my 3 year old system. Another $5k out of pocket. Well everything good right? Wrong! The system had some serious wiring issues. The Air conditioner would power on in the late evening and early morning while we slept in the middle of winter! We woke up to a few very chilly mornings. Send out a tech, they misdiagnose the issue with needing a part for AC unit. They claim they would get the part because they didn’t have it on board their vehicle. I wait and even text the tech, ghosted! Call back the main number and they send a different tech, they say the wiring was wrong. They fix it. Wrong! Air conditioner still blasting away in the middle of winter. Operations manager and the owner (not Brian) get involved assure me they will fix it. They basically replace the computer board and thermostats again and everything seems to be ok, right? Wrong again. They mixed up zones so that one of the upstairs bedrooms is connected to the downstairs zone. So it’s now sweltering in one room upstairs while the rest of the rooms are ok. They send another tech to again fix the wiring. This time it seems to be ok, but time will tell. Now on the positive side everyone at the company has been nice to work with. They have shown a commitment to getting it fixed. I’m just saying from a technical standpoint (installing and servicing) this company doesn’t give me confidence."
"We’ve been customers for years and just had the best experience with technician Adrian. He took the time to explain all of the steps he did for our bi-annual tune up and had the images/video to support his findings. It was the most thorough check-out that we’ve ever had and it was truly appreciated! Hometown is lucky to have an employee like Adrian!"
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