Superb Fallbrook Carpet Care

"I've been working with Nolan for nearly 4 years at Superb Fallbrook Carpet Care. We have a shared understanding of the business and always support each other during carpet cleaning jobs. Nolan has the best equipment and delivers exceptional customer service. If I can rely on him, you can too! Thanks, my friend."

"Carpet padding and an eight-foot section of drywall were damaged by a water leak in the basement, including a standalone electric fireplace. Thankfully, Superb Fallbrook Carpet Care hasn't begun the restoration process yet, as Fallbrook has been dealing with a high volume of work due to spring flooding. You can be sure that roger and derek will take care of the problem once they can get around to it."

"The technician stated the carpets would look like new if I selected to do the most expensive service. I wanted "like new" carpets so selected that service. As the carpets dried, the stains reappeared. I called to explain I didn't receive the service they promised. I was told a manager would call me. Now it's been 2 1/2 months and 25+ phone calls to them and still no management has reached out. Really??? I ended up cleaning the stains myself using liquid OxyFresh. Use this, don't call these guys!!!"

"It all sounded so good, and we wanted the "it will look like brand new carpet" outcome they promised if we got their most expensive plan, but unfortunately as the carpet dried we began to see old stains reappear. This would be no problem at all if they would just come back and make it right, be responsive, etc, but unfortunately we have left multiple messages and told someone would call us back, but so far nothing but crickets. Until there is evidence to the contrary, this is a classic case of over-promise, under-deliver, and then hide from the customer. I will update my review if they ever do contact me, but so far it was just a money grab. I highly DO NOT recommend them."

"Best carpet cleaning I’ve ever had. Emmett did a awesome job. It smells so much better and looks beautiful. We don’t even have that superb of quality of carpet."