The Home Depot

"I recently had a custom color match in Palmdale, but I needed a paint that was not stocked yet so they sent with my custom color match label to get the 5 gallon paint mixed in Lancaster store. Unfortunately Lancaster mixed a totally different color than the label said, I was told to take it up with Palmdale since they did the color match. I returned to Palmdale where I met a gentleman named Corey. Corey handled my issue with great compassion and empathy. He truly cared about what had happened. Even though he did not do the color match or mix the paint, he was trying to find everyway to help me get what I needed. He went to his manager to see how he could help. Unfortunately he could not take the return for the paint because I bought & mixed it in Lancaster store. He custom color matched for me again, then sold me a new 5 gallon bucket correct color at a generous discount for my peace of mind, when he didn’t have to do that. James the manager, has a true gem in Corey. He cares about his job and truly has the best customer service! Also, thanks to James for working to resolve my issue, I will never shop at Lancaster store again."

"Home Depot's commitment to customer satisfaction shines through in their well-organized store layout. It's easy to find what you need, thanks to clear signage and categorization. Additionally, the store was clean and well-maintained, creating a pleasant shopping experience. The staff at Home Depot are truly experts in their field. Whether you have questions about which paint is best for your project or need advice on plumbing or electrical work, you can count on the associates to provide valuable guidance. Their willingness to share their knowledge and offer practical solutions is a huge plus. One of the things I appreciate most about Home Depot is their commitment to quality. The products they carry are from trusted brands, and I've always found what I needed, whether it's for a small repair or a major renovation project. Their lumber section is particularly impressive, with a variety of wood types and sizes to choose from. Home Depot offers a convenient online ordering and pickup service, which is a real time-saver. You can order what you need online, and it's usually ready for pickup within a few hours. This is especially handy for those who want to minimize their time spent in the store."

"Went to drop off a rental, had to wait over 20 minutes to get an employee that worked in rentals. They were calling the employee nearly that whole time and he was nowhere to be found. Had to walk the tool around the entire store instead of being able to use the side door to the rental office because no one was there."

"Came here to get Fiddle Leaf fig plant. Their was about of dozen of these in front of a sign that said 39.99 originally 69.99 when we go to check out they are ringing up $44 when we ask if they can fix the price the manager says the tropical plants are on sale and the girl at check out says people must of moved them there. Wow that’s a lot of plants for people to be misplacing. They were ALL the same. The cashier if you can even call her that. Went right back on her phone instead of trying to find a solution for us. You have no idea how easy it would have been to steal because she is at self checkout on her phone. Enjoy stealing when she’s there. The home depot in Santa Clarita would have apologized and corrected the price for us. Customer service is going to trash. Welcome to 2023 I guess."

"It wasn't busy when I went today, so I was able to find available employees for assistance when needed. No waiting in line with fast courteous check out too."