The Water Heater Company

"Tanner installed a tankless water heater at my house, I have nothing but good things to say about the company as a whole, especially the installation. It was a pleasant and painless process throughout. Fair Pricing. Highly recommend!"

"Had a great experience replacing my water heater with The Water Heater Company. The technician Josh was super helpful, thoughtful, and attentive throughout. There was no pressure or sales tactics. I probably asked way too many questions, but he was always ready to listen and share his knowledge. He helped me learn a TON about water heaters and my home's water systems. At first he simply suggested replacing a specific part (plastic drain valve), with a brass valve needed to be fabricated. This was the most economical solution that I had received, which was surprising. Most other technicians simply stated to replace the water heater outright, without even checking the water heater properly or the supporting gas/water systems of the house. In the end, I still wanted to replace the unit since it was only a matter of time. I waited about a month before getting back in touch and they were still able to send my preferred technician (Josh) out within 1 day of finalizing the decision. When it came to install day, Josh arrived on time, in spite of all the rain and terrible conditions. Our water heater was located in an interior closet on the 3rd floor and we needed 2 people to haul the old and new heaters up and down the stairs. Also, the water heater was in a closet that was far too small for the unit, so the door needed to be removed. The warranties were also registered. All of this was done with fuss and carefully. Josh even stayed around to make sure we had hot water and that everything was fully functional. TWHC's bid wasn't the cheapest, nor was it the most expensive. But the pricing was transparent and the install was done to a high standard. I'm hoping I won't need to replace or repair this unit for many years, but I know who I'll reach out should that be the case."

"The Water Heater Company: Where Service Makes All the Difference Jake: Let me preface this by saying that finding a good service company can feel like striking gold these days. So, when I encountered The Water Heater Company, and specifically Jake, it was a breath of fresh air. My need wasn't simple – I wanted a specific gas water heater (Bradford White) to fit a specific space and budget. Not an easy task. Enter Jake, the patient hero. From the get-go, he understood my requirements and the importance of finding the right solution. What unfolded was a testament to true customer service: Countless calls back and forth: Jake never hesitated to answer my questions, no matter how small or repetitive. He patiently navigated my concerns and offered options. Regular updates: I was never left in the dark. Jake kept me informed at every step, from exploring alternatives to confirming installation details. Professionalism with a smile: Even when faced with challenges (like the incompatibility of my desired model with my space), Jake remained professional and friendly. He never lost his cool, even when explaining things, I might not have wanted to hear. Honesty and transparency: Jake prioritized my needs, even if it meant suggesting a different (but ultimately better) solution. I appreciated his candor and commitment to finding the right fit. Ultimately, due to space constraints, the 240T6N wasn't a possibility. However, thanks to Jake's dedication and expertise, we found a perfect alternative that fit both my needs and budget. His commitment to service and genuine care made all the difference. In today's world, where customer service can often be impersonal and transactional, The Water Heater Company, and especially Jake, stand out. They truly embody the values of going the extra mile, prioritizing customer needs, and providing exceptional service. If you're looking for a company that treats you like a valued individual, not just a transaction, look no further. And if you're lucky enough to get Jake, consider yourself in good hands! Luke: Our Plumbing Superhero! Hands down, the BEST experience I've ever had with a plumber! Luke went above and beyond to replace our water heater, and I don't know what we would have done without him. Here's why I'm singing his praises: Sweet as can be: From the moment he arrived, Luke exuded a warmth and kindness that instantly put us at ease. He explained everything clearly, patiently answered our questions (no matter how silly!). It felt like having a friendly neighbor over to help, rather than a stranger working on our plumbing. Patience of a saint: Our water heater replacement wasn't exactly straightforward. There were unforeseen complications, and Luke could have easily gotten frustrated. Instead, he remained calm, explained the options clearly, and worked collaboratively with us to find the best solution. His patience and understanding were truly remarkable. Knowledge to the rescue: Luke's expertise was evident throughout the process. He diagnosed the problem quickly, explained the different water heater options in a way we could understand, and expertly handled the installation. He even shared some helpful tips on maintaining our new water heater, ensuring it lasts for years to come. Professional perfectionist: Not only was Luke knowledgeable, but his work was meticulous and professional. He left the work area spotless, cleaned up any mess, and made sure everything was functioning perfectly before leaving. It's clear he takes pride in his work and ensures customer satisfaction. Brittney: Won’t forget you either. She isn’t just the person who answers the phone, she too was professional and understanding and I didn’t want to feel like I was imposing, but she never gave that impression. Great front end and professional too! Highly recommend without hesitation: If you're looking for a plumber who is skilled, kind, patient, and professional, look no further than this establishment! They are all true gems.Thanks, to all at this wonderful establishment, for being our plumbing superhero!"

"Great service. Tanner showed up on a Sunday, after gas company shut off my water heater due to gas emissions- I called The Water Heater Company. Surprise, they responded immediately and sent out a seasoned plumber. Thorough, timely, professional and great product to exchange out my busted water heater. The Water Heater Company, keep the company name in mind. They know their business and even a Sunday doesn’t stop them from great trained serviceman. Trust them for first-rate service. Duane P"

"My current 10-year 7-month-old water heater from Bradford White developed some issues with the control panel. The cost of repairing the control panel versus a new water heater was a no-brainer. We opted for a new water heater and the service we received from Sam R, a technician for the Water Heater Company was outstanding. He is so meticulous in getting everything done correctly. He kept the work area clean and kept me well-informed on what needed to be done as he worked. I would highly recommend this company. I included the images of the old unit in the process of being removed and the finished project."