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Door To Door Valet Cleaners & Tailors
440 Pier Avenue, Hermosa Beach, California, United States
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About the Door To Door Valet Cleaners & Tailors
Door To Door Valet Cleaners & Tailors is a premier laundry institution located at 440 Pier Avenue in Hermosa Beach, California. Our commitment to making dry cleaning as convenient as possible is reflected in our name. We offer friendly garment care experts with a deep knowledge of textiles and garment care, who are always available to handle all of your wardrobe and home cleaning needs. Serving the South Bay and greater Los Angeles area, we strive to provide top-notch service and ensure your garments are taken care of with the utmost care and attention to detail.
Photos of Door To Door Valet Cleaners & Tailors
440 Pier Ave, Hermosa Beach, CA 90254, United States
Opening hours of Door To Door Valet Cleaners & Tailors
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Closed
Reviews of Door To Door Valet Cleaners & Tailors
"I normally try to avoid leaving negative reviews, as I understand how difficult it is to run a business, but Door to Door Valet really needs to work on their customer service, especially at its price point. I've spent thousands of dollars for their dry cleaning service since moving to Hermosa Beach, as their store is conveniently located across the street from me. Today will be the last day I visit, unless their service improves. After almost every cleaning recently, I've had to have several shirts re-cleaned because they failed to completely remove the smell of body odor. Today, after a 2nd round of cleaning on a particular shirt, there was still no improvement. It's as if they didn't even bother to clean it. It seems Door to Door Valet has a very automated cleaning service. In my experience, they don't pay attention to specific requests from their customers. The gentleman working there today didn't take down any notes when I first asked for a specific part of my shirt to be re-cleaned. If you're going to pay a premium for a dry cleaning service, you'd expect professional results and more attentive customer care. I think Door to Door Valet would benefit from better training for their employees. They are in a great location that services a lot of high-net worth individuals, and they are going to continue losing valuable customers at this rate."
"RESPONSE TO OWNER: Funny how it takes a negative public review to get an answer. I was told by your employee to write you an email to which I never got a reply. To sum up for the public: - I've been initially accused to have brought in the garment already ruined - To sustain this claim, they promised to share an internal video that would have actually showed me dropping the item damaged (this is the most hilarious part), which was obviously never shared with me. - Lastly, I've been told I NEVER dry cleaned my garment (they know...) and that’s the reason my jacket was damaged. I can definitely live without my jacket, but I’m happy I shared this extremely negative experience with the public in the hopes that a situation like this can be avoided for someone else. Your answer and other reviews speak loudly of your poor customer service. ORIGINAL REVIEW: Went there willing to spend more in order to take care of a unique VERSACE jacket. Came back as in picture. I have 0 problems in accident happening while working. What threw me totally off is how they got back to me: - according to them I brought in like this (I guess I was trying to get the money for a new jacket from them!!) - they claimed they would share an internal video showing myself dropping the damaged jacket. Hilarious... But I guess it's 2022, no accountability whatsoever for no one."
"This was way overpriced for the service I received. Not only was my dress not ready on time, but they were not aware of the delay and so I had to visit the location multiple times. The cleaning was costly and poor quality. The bottom of my gown has significant wrinkles from where the plastic was tied. Definitely will be looking for someone different in the future."
"My clothing was properly cleaned however their prices are expensive. Lots of additional fees that were not properly discussed or addressed when I dropped off. That would have been a nice heads up."
"Our results after two seperate same day dry-cleaning services: - Items clean, packed presentable - Returned almost on time (both times due to 'heavy' Saturday evening traffic) - On both occasions charges quoted verbally by staff at drop-off were much less than invoice presented at pick up. Difference on both occasions approx. +120%. As they didn't accept pre-payment when dropping off we are wondering: is this intransparent process a result of lack of staff training or poor customer service? One might wonder even... Will not recommend their service."
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