South County Plumbing

"My Home Warranty company assigned these people. They installed water heater 2.5 years back. It started leaking. My Home Warranty Company sent them again. They charged another $700 from me again and installed another water heater. They told me Code Inspection will be done and they will give me document in a week so that I can schedule inspection. Money was already paid for inspection. This company never gave me that form to call city for inspection. My phone calls and text messages are never answered. I don’t know why Fidelity still uses them. Fidelity said I have to deal with South County, but they don’t answer phone calls nor respond to any messages. I want to give them zero rating, if I can."

"I have several properties through FID home warranty that South County Plumbing has serviced for years. I’m an out -of- state property owner and having the comfort of knowing that I can always rely on South County Pluming never disappoints. The professionalism, honesty that I receive from Anna outstanding from the time I book the appointment, the quick response to service both warranty related repairs and or plumbing repairs not covered by their warranty policy. This company has been a life saver, especially in an emergency situation. Thank you to Kevin who takes his to follow up with a call after the service is completed. South County Plumbing is one company that is honest, has fair pricing that can’t be beat. The comfort of knowing that I’m not be talked into all kinds of upgrades / repairs, especially when I live in another state. Thank and five star service!"

"Please disregard the negative comments! This company was outstanding in working with my home warranty for the necessary coverage on a major leak in wall and water heater repair. The warranty wanted to deny the entire claim but this company went to bat for my family saving us *hundreds* of dollars for the repair. The warranty dictates what the plumber can or can not repair. It is not the plumber’s fault when a repair can be made or the pricing because again, the plumber’s prices are dictated by the warranty company. South County Plumbing was very fair, quick to repair, and very professional through the entire process."

"So I filed a claim with my Home Warranty provider, so I didn't have a choice in plumber. I was told that they would come between 8-10am, well 10 rolls around and guess what no one has shown up. I call them, and ask what was going on, they respond with "Oh I meant to call you, we had a late start. Plumber just left 5 minutes ago" So much for that 8-10 am window. Then I am told that the faucet has malfunctioned and it needs replacing. At no point in time did he spend more than a couple of seconds at looking at the faucet or mention that there was a part missing. He filed with the home warranty that the faucet was missing parts, so the claim has been denied. Save yourself some time and do not use this company"

"OMG, I dreaded calling this plumber assigned to us by Home Protection Insurance for repair of our tub since I read so many negative reviews. I called for 3 days with no response. They don't even have a business-like greeting on their telephone, actually, no greeting. They don't even have a business location, only their house. Well, the insurance company will have to reassign us again. This is the second plumber who flakes out, the other one from Santa Cruz stood us up for an appointment then hung up on me when I called again. No wonder contractors have such a negative reputation, with dummies like these!"