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Swarovski
447 Great Mall Drive, Milpitas, California 95035
About the Swarovski
Swarovski is a renowned jewelry store located at 447 Great Mall Drive in Milpitas, California. Known for their exquisite crystal creations, Swarovski offers a wide range of jewelry, accessories, and home decor items that are sure to add sparkle and elegance to any outfit or living space. With a reputation for high-quality craftsmanship and stunning designs, Swarovski is a go-to destination for those seeking luxury and glamour. Visit their store in Milpitas to browse their latest collection and find the perfect piece to add a touch of sophistication to your style.
Photos of Swarovski
447 Great Mall Dr Space 209, Milpitas, CA 95035, United States
Opening hours of Swarovski
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Swarovski
"So originally I visited this store last November on vacation. I’m an avid Swarovski jewellery collector and know my collections inside out. I had a terrible experience at this store when I was inquiring about the Lattitude collection and if they had any rings left from that collection even though it’s an older one (you never know!). The sales rep helping me tried to tell me that it didn't come with a ring even though I was wearing it and just searching for another one. So I corrected her and showed her the ring (which is exactly the same looking as the matching earrings). Anyways I bought a different pair of earrings and left. At that time it was probs a 1/5 rating from me. However, recently I called this store back inquiring about the earrings I had purchased there and if any other store had them in stock since we couldn’t see their inventory from the Canadian side. The rep helping me on the phone was such a sweetheart! She took her time, checked up different stores for me and even gave me their phone numbers. Definitely changed my feeling about this store."
"I do like their selections of the items. But I hated the customer service. The girl that helped me was constantly judging me as I was browsing the store. When I went up to her for a recommendation, she did not know much about the products. When I finally decided what to buy, she rang me up and was being very judgmental. I felt very uncomfortable throughout the whole time I was there. It’s true what they say about the bad service at this place."
"I went in because I love crystals and they have such beautiful items in their store. So I was in there for a minute or two when the I assume manager noticed me. Which wasn't that hard considering I was the only customer in there. He asked if he could help me and I told him in a few minutes I'm still looking. So after about ten minutes I decided to take some pictures of the beautiful items they have. Well in the time I was browsing he must have popped his head out five times. Once he saw me taking pictures he came out to the register watching me. I asked him if there was anything he would like me to post for him and he told me no more pictures please leave. Well everything people say about how rude he is was completely true. Spend your money elsewhere because he may be the owner and there are literally hundreds of stores that will go out of the way for your business."
"Today we bought a pair of earrings at the location of the Milpitas mall (see attached receipt). The agent Jeff, who served us, was a kind of disrespectful. My mom attempted to ask him for help, he just simply went pass her. Of course, he did not even come back to her eventually. There were not many customers at the store back then. When I was ready to check out, he saw me approached to the cashier, but he pretended not seeing that, went pass my side and went ahead to sort out the inventory on the shelf. I waited at the cashier for a while, he finally came back, did not say anything, instead, he turned his head to another customer who was browsing around, asked her, can I help you with anything? I had to say to him - hey, I am ready to check out. Then he came back to the cashier and helped me with the check out. I love the little earrings that I bought, but this employee was disrespectful, although we didn’t do anything wrong."
"I was shopping with my mom and boyfriend(store was empty when we were there in the evening/no line) and we purchased about $430 worth of items. Yet, we were treated disrespectfully. 1) As we selected items and asked for the price, I was initially taken back by how the assistant manager, Frank, would barge into our conversation with a female employee multiple times by shouting if we didn’t purchase that item, he didn’t care and that he’d easily find other customers that would gladly purchase it. I was confused because we wanted the item, but his threats made me feel like we were unwelcome in the store. 2) During checkout, I had my phone out and wanted to input my membership ID to collect points, but the lady accidentally clicked on the green button instead of cancel which made the transaction before adding my ID. I thought no problem, just return and rescan with my ID. However, Frank barges in again and increasingly yells at us louder and louder that “We don’t do that here. You expect us to return all this? You should’ve shown your ID in the first place. You can’t get an additional discount anyway because these are already on sale!” I was not asking for an additional discount; I just wanted to collect points to increase my membership tier. I had my ID in my hand from the start, but the lady went ahead and completed the transaction without letting me input, then proceeded to blame me? Never in my life have I been in a situation where an employee is shouting and towering over me in such a loud and harsh tone, especially towards my aging mother, I felt my blood boil and humiliated. Frank continued to raise his voice and shout at us until I told him to quit yelling at us and complete the transaction. We left the store, but I later sent my boyfriend to return his gifts for me because I’d rather support another Swarovski store. The one in downtown San Francisco has better customer service. This store left me feeling horrified."
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