Pandora Jewelry,

2855 Stevens Creek Boulevard, Santa Clara, CA 95050

"1/4/24 had bad experience today with jamie we came to the store to buy charms for my wife celebrating our anniversary she had a bad attitude was ignoring us and we still purchased some charms and she told us if we needed a bag on my mind I was obviously! When we got the bag she just tossed it inside she didn't even fix it like other locations we had bought before we are customers for long time really disappointed."

"It is so weird here as if all of them are high they just look at your face empty. They are so slow to answer one question. It takes three of them to look each other face to understand this is a pick up order. They do not talk they whisper and say something random. I don’t understand the girl helped us was the store manager then another girl by the door. They just look at your face empty. I ordered pick up it took 40 minutes. They do not have equipments for engraving. It’s broken. She turned her back and started talking another customer it was so upsetting, never again. I will not ever come close to this store. They are bunch of kids who doesn’t know what they are doing."

"We waited in line (like always) but once we entered no one helped us. We were pretty much ignored at first. While the customers behind us were helped right away. Then the employees acted like they didn't know who let us in or how we got there. When we did get some assistance, this young lady actually brought over earrings in her HAND, not in the tray. We have purchased many things from Pandora over the years. Never going back to this location. From now on we go to Macy's"

"I wanted to share my experience with Liz and Ashley Z. Both of these individuals create such a warm and welcoming atmosphere in the store. I have had horrible interactions at the store in the past, which made me not want to shop at this location. But in complete honesty, if these two individuals could be the only ones to help me pick out my jewelry, I would come here all the time. These two people are so kind and sweet. They make me feel welcome and cared for. Please, if you go in ask these two people and I am sure you will have the best experience. Liz made me feel cared for as she showed me all the charms. She really made sure I was getting a charm that was perfect for my bracelet. She did not make me feel rushed. She treated me like a friend for sure. Ashley also showed me charms when I went a previous time. She made jokes and interacted with my mother and I as we shopped. She was very patient and made me feel welcome. Whenever I shop here, I am only shopping with these two people. They deserve recognition."

"I generally visit this store because it's convenient and Brianna and Paula have been great in the past. However, on my last visit I interacted with Vania, the store manager and had a terrible experience. I recently lost my bracelet and bought a new one along with a couple charms on Aug 10.. I found my lost bracelet a couple weeks later and came in to return the newly purchased one on Sep 3. I had misplaced my receipt and was aware that exchanges without a receipt is fairly difficult. I asked Vania if she would be willing to help lookup my order if I provided her with purchase details and offer me a store credit. She refused to listen and outrightly dismissed me saying "I just can't help you, because we don't keep a record of our sales, you can call corporate if you'd like." She said things like "We delete our history every 24 hours, Our emails go directly throughout iPad, we don't have an account." I found this reasoning pretty lame and unreasonable. I finally called the corporate office and they helped retrieve my receipt and had it emailed to me within 24hrs. I was able to return my bracelet for a full refund. Attached is a section of the receipt which mentions that one can return products at Pandora for a store credit without the receipt.. From now on, I will continue my Pandora purchases at Newark or Hillsdale :)"