Van Cleef & Arpels (Palo Alto - Neiman Marcus)
400 Stanford Shopping Center, Palo Alto, California 94304
About the Business
Van Cleef & Arpels at Palo Alto's Neiman Marcus is a luxurious clothing and jewelry store located in the prestigious Stanford Shopping Center in Palo Alto, California. Known for their exquisite and timeless designs, Van Cleef & Arpels offers a wide selection of high-end clothing and jewelry pieces that exude elegance and sophistication. Whether you're looking for a stunning piece of jewelry to add to your collection or a stylish outfit for a special occasion, Van Cleef & Arpels has something for everyone. Visit their store at Neiman Marcus in Palo Alto to experience the epitome of luxury shopping.
Photos
Contacts
400 Stanford Shopping Center, Palo Alto, CA 94304, United States
Opening hours
Monday:
11:00 - 18:00
Tuesday:
11:00 - 18:00
Wednesday:
11:00 - 18:00
Thursday:
11:00 - 18:00
Friday:
11:00 - 18:00
Saturday:
11:00 - 18:00
Sunday:
12:00 - 17:00
Reviews
"I recently had a horrendous experience with the Van Cleef store at Stanford Mall that I feel compelled to share. After calling to confirm the availability of the Alhambra earrings and necklace, I was appalled by the utter lack of customer service and empathy displayed by the staff. Despite being told the items were in stock, I was informed that I couldn't simply drive down to the store to purchase them. Instead, I was forced to make an appointment, with the earliest slot available a full six days after Valentine’s Day. This complete disregard for accommodating a regular client's simple request to pick up a gift for my wife left me shocked and dismayed. To add insult to injury, the staff member I spoke with seemed indifferent to my concerns and even had the audacity to snicker before abruptly hanging up the phone. This level of unprofessionalism is utterly unacceptable. In stark contrast, my experience with the Van Cleave store in Las Vegas was a breath of fresh air. The sales representative not only confirmed the availability of the items but went above and beyond by taking my credit card over the phone and arranging for overnight shipping, ensuring I would receive the items overnight. It's clear that Van Cleave at Stanford Mall has a long way to go in terms of valuing and prioritizing their customers. The stark difference in service between the two locations is appalling and speaks volumes about the lack of care and consideration at the Stanford Mall store. As a result of this abysmal experience, I will never set foot in Van Cleave at Stanford Mall again. It's no wonder they have only two stars, given their shameful treatment of valuable customers. Buyers beware – you deserve better than the subpar service offered at Van Cleave Stanford Mall."
"Do not come to this store if you don’t want yourself get humiliated! Horrible experience with this store and I would give 0 score if I could! As other people suggested, they will not let you in until you make an appointment which is OK for us. However as soon as we arrived, the security was so rude as if we are going to steal something from the store! Because, it looks like the staff inside this store is trying to profile you from the beginning. Because we want to carefully compare the necklaces, they started to loose patience and pushed very hard for us to make a decision. Looking at other reviews, it looks like this store never consider customer satisfactory. We had a much better experience in LA store. We finally went to the bvlgari store at Westfield valley fair and bought a $30,000 necklace. This store doesn’t deserve any penny from customer."
""I didn't anticipate the Van Cleef location to be as poorly rated as the reviews suggested. I arrived at 4:20 pm on a Tuesday and was informed by security that they only accommodate appointments due to having just one sales associate for the day. Politely requesting to be added to the waitlist, I filled out the necessary forms. While waiting for my friend, who was in the restroom, and with no signal, the security abruptly commented, 'We won't be able to assist you today, it might take hours, but probably not.' It is was unnecessary and rude. Definitely don’t need to buy anything from Van Cleef now."
"When buying, they take you right in. When exchanging, they ask you to make an appointment. Put my name on their list, but they never texted back. Went in a week later, and the store was completely empty but they still refused to see you without an appointment!. Ita strange that a high end shop doesn't want your business. Usually they bend over backward for you. Based on reviews - this store seems to have a real problem unaddressed by management."
"This review is to solely highlight my dissatisfaction with their customer service. Not only did it take two weeks for the item to be ready for pick up but they also require an appointment to actually pick it up- they are very ambiguous about providing any detail about the wait time. If i knew that the store members give you an attitude for requesting my purchased items, i'd have ordered online."
-
Urban Outfitters
962 Monterey St, San Luis Obispo, CA 93401, United States
-
Goin' Coastal
458 Morro Bay Blvd, Morro Bay, CA 93442, United States
-
Foxys Thrift Shop
655 A Morro Bay Blvd, Morro Bay, CA 93442, United States
-
Lazy Goods
600 Morro Bay Blvd STE C, Morro Bay, CA 93442, United States
-
Tara Lee's Consignment
248 Morro Bay Blvd, Morro Bay, CA 93442, United States
-
Morro Bay Hat Company
701 Embarcadero suite b, Morro Bay, CA 93442, United States
-
Lori's local goodies and gifts
900 Los Osos Valley Rd Suite B1, Baywood-Los Osos, CA 93402, United States
-
Morro Made
490 Morro Bay Blvd, Morro Bay, CA 93442, United States
-
Beads by the Bay
333 Morro Bay Blvd, Morro Bay, CA 93442, United States
-
Smoobage
591 Embarcadero, Morro Bay, CA 93442, United States
List of local businesses, places and services in California
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos