Kiem Service Laundromat 349 East Empire Street, San Jose, CA 95112

"Have interacted with the family who runs this business for several years. At all times they are very rude, unwelcoming, and dismissive. The oldest daughter especially. Very entitled and arrogant. Fake nice to work acquaintances but has no real friends. Family doesn't seem to be able to stand her either. Please do yourselves a favor and take your business elsewhere."

"I've been doing laundry here for about a year now, it's been great up until my most recent visit. One of the mid size washing machines didn't wash my clothes at all - just took my 5 dollars in quarters and nothing afterwards. The rude woman at the desk basically just said there's nothing she could do about it and I wouldnt get my money back. After doing my laundry here for so long I have to say I'm very dissapointed in the lack of service here and I'm taking my clothes somewhere else next time."

"There's a younger Asian women that works here it's 6pm right now this rude women just loaded up the straw that broke my camels back, I've had a rough day I walk in with my laundry basket and ask her for some change and she, rudely with the utmost attitude asks if I'm even currently doing laundry there, so then I matched her energy and asked if she would like to check inside my basket and then she asks again like a crazy person (who doesn't think I will dismantle her entire establishment) if I would like to continue doing laundry there, she basically threatened me. Goodluck finding consistent laundry clientele with that state of the art customer service young lady. How hard is your job anyway? Literally aside from selling snacks, detergent, and giving out change how hard is it? Smd."

"3-4 stars Depending what day and time you go it can be a nice time or a boring time doing your laundry here. It is owned and operated by an Asian family, most seem kinda rude/disrespectful/racist, the son is respectful but quiet and only interacts with people if it concerns the laundromat, the youngest daughter Katherine (23 years old) is wonderful. Katherine does what nobody else in her family does, interacts and gets to know their regular customers, engages us in conversation, in other words excellent customer service. Her parents and siblings don't like that she's this way with customers. I go when Katherine usually is working, Saturdays after 12 noon."

"Great, no-frills, local laundry spot for those who just want to get in and out. Inexpensive snacks and drinks for sale. Clean and welcoming facility. A dozen or so washers and dryers each. About $2 a wash and 75¢ to $1.50 to dry. The family who runs it is very nice. The TV is usually tuned to news or daytime programming. The bathroom is regularly out of service, so go BEFORE you go! Nice place to read or listen to headphones while waiting for your undies to become fundies once again."