Samuel's Carpet Cleaning Service

"Price gouged. Poor work. Water damage. I hired carpet cleaning for one small area of hallway to remove red staining. The person I booked the work with quoted $79 minimum charge. Seemed reasonable. The technician arrived, seemed rude and pushy, beat up van and a portable carper cleaner. He claimed the work required “deep cleaning” for an extra cost. Silly me, I did not negotiate price before allowing the work. After “completion” he stuck me for a bill of $364.00 and asked for a tip. Red staining not removed. Carpet, excessively soaked. Required 48 hours of fan and heater to dry. Water damage on baseboard and door casing. I was then forced to hire their competitor who uses a professional truck mounted steam system. The red staining was removed in less than 5 minutes at approximately half the cost. Now I still need to replace baseboard and door casing damaged due to excessive water use."

"Feel like I've been ripped off I had Tom from Samuel's come and clean my rugs and upholstery today. There are multiple things that I am unhappy with: - Price quoted on the phone was vastly greater than price quoted once he was here ($340 vs $1064) - told me I had 9 x 11 rugs and based his pricing on that. However, I later measured and I have 8 x 10 rugs. Have called the company for a refund but not heard back. - He wouldn't have cleaned the full rug, including under the couch, if I hadn't asked him to. - Used cheap sales tricks (this is special discount for you, you are getting a chair cleaned free of charge) - huge water puddle on my wood floor because the machine malfunction. Only cleaned up after I said something - Told me he would clean the couch all around but there is still tons of dirt and hair on the sides of my sectional pieces. - arrogant attitude - They seem to be operating under two different names (Samuel's and Eco Carpet Cleaning) which is suspicious. - Re-reading the Google reviews, they all sound alike. I have a suspicion that they are fake. Would not recommend this company."

"The drop-off (or pickup) service provided by Samuel's Carpet Cleaning Service was straightforward, and my carpet was ready in roughly a week, quite ahead of my anticipated time. There were some stubborn stains that couldn't be erased (it's not surprising given they've been embedded in the carpet for 5 years), but the overall cleanliness of the carpet was impressive. It was devoid of dirt and grit, and overall, the pile was noticeably restored and lifted. Trenton did an outstanding job."

"I didn't like the very expensive service, for only steam cleaning.Don't look that they will really work. They didn't even vacuum, I look at hair everywhere.don’t use again"

"Brandy did an amazing job. He was professional, quick and efficient. thoughtful and respectful. We were very satisfied with his job. terribly recommend!"