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Rooter Hero Plumbing & Air of Martinez
2368 Pacheco Boulevard, Mountain View, California, United States
About the Rooter Hero Plumbing & Air of Martinez
Rooter Hero Plumbing & Air of Martinez is a trusted plumbing institution located in Mountain View, California. With a focus on providing top-notch plumbing services, they offer a wide range of solutions for all your plumbing needs. From drain cleaning to water heater repair, their team of experienced technicians is dedicated to delivering excellent service and customer satisfaction. Whether you have a leaky faucet or a clogged drain, Rooter Hero Plumbing & Air of Martinez is here to help. Visit them at 2368 Pacheco Boulevard for all your plumbing needs.
Photos of Rooter Hero Plumbing & Air of Martinez
2368 Pacheco Blvd, Mountain View, CA 94553, United States
Reviews of Rooter Hero Plumbing & Air of Martinez
"Simple clogged toilet. We call at 430pm. They say they will be here before 8pm. Estimate is the $77 special. Cool. I don’t have to go to HD a block away & buy a snake for under $20 when it’s raining & I feel crummy. 8:05pm, I text them. Nothing. I have to call. They say dispatch called to let me know they had to reschedule. No missed call. No voicemail. I prefer text but what does it matter when having proof of what you were told changes nothing? Say they’ll be here tomorrow between 9a-11am. I have one toilet that overflowed soaking with towels so now I have people tracking raw sewage all over the house to brush their teeth or whatever. This is awesome. Of course I’m pissed but what are my options now? I text at 9:11am to confirm they’ll be here by 11. At 10am they send a text to ask if I’m inquiring about my services, calling me by name so they know who I am. I respond yes and repeat the question. No reply. At 10:45 am I text them again and realize there’s some text at 10:21am from a plumber who wants me call him about my plumbing problem. That’s what I did last night! Both myself and a roommate have been calling and texting them since yesterday and explaining the issue, which is common in my house: old plumbing that gets clogged if it’s not snaked every 6 months preventatively and probably a guest used baby wipes or something or too much TP. I’m trying to recover from a serious brain injury. I really needed my roommate to take care of this so I could rest. I gave them his name & number repeatedly but they called & texted me back every single time instead of him (except when they said dispatch called-neither of us had a missed call). My roommate & I both blow up the plumber’s phone after the person texting at 10:54a says they’ll ‘escalate this to management’ (eye roll). We finally get through to the plumber at 11:20am, 40 mins before my roommate has to go to work. He wants to reschedule for tomorrow. I can’t walk down the stairs to greet or deal with a plumber in my condition alone. Now there’s no time to get someone else so I have to hold my pee to avoid having to try to balance over a clogged toilet and squat when I have vision issues & falls often. I’m not scared to fall while I’m here alone but not in a bathroom with a toilet full of raw sewage. No way. I’m just hoping my neighbor gets home soon so I can stay at her place until he can get a plumber tonight, which will be double after hours no doubt. I can’t believe I am in this situation because I trusted this flaky company to do what they said just because they had good reviews and are a more known place. I almost always support small businesses but needed the reliability of a company with a reputation. No way these reviews are real. UPDATE: I told my roommate to call Roto Rooter so that’s where I first went wrong, apparently. Don’t even know which location I’ve been dealing with since the text said Bay Area East there’s 3 East Bay locations."
"I called Rooter Hero in October about a tub that wasn't draining, Ethan was the plumber on call and came by with a snake within an hour. He reported a blockage that he couldn't "get through" and called his "supervisor" Braeden, who came by and after looking at our pipes recommended a "whole house redrain" of all of our horizontal pipes. They told us that any blocked drain was considered an emergency and that we should repipe our whole house starting the next morning. They supposedly called their manager and got us "special" pricing for $20,000 to do the work. They also convinced us to sign away any prospect of cancelling the work before getting an additional quote from another company. The work was completed within a single day, which I thought was suspect. And then they came back to inspect the work and told us that we needed an additional $15,000 of work to repair the drain pipe going to the sewer, using an epoxy to seal the pipe instead of digging it up. This time I got another plumbing company to come in and give me their opinion whether this work was needed. A plumber with 16 years of experience from another plumbing company told me that we DO NOT need to do this work, that we won't need to do any work for at least another 5 years, and a repair like that shouldn't cost more than $7000-8000. Not $15,000. He was also shocked that the piping work that was done cost me $20,000. I'm a first-time house owner and I trusted y Rooter Hero to provide me with the service that I needed. And I ended up with a bloated invoice for $20,000 worth of work that I doubt was even necessary! I am very unhappy, to say the least. I see other customers of Rooter Hero reporting quotes and invoices on Yelp and Google that conveniently seem to match that $20,000 number that I was quoted and invoiced, but thankfully they got another opinion before they went ahead with the work that Rooter Hero was trying to pressure them into. A terrible experience all around. High pressure sales. Customers beware."
"This was the Best Plumbers we have ever dealt with in 15 yrs. And we have had A LOT of plumbers. Our house was built in 1946 so the plumbing was old and sewer line had to be replaced. The crew was very courteous and that something all the others lacked. Excellent service on all parts."
"Overall very satisfied with the Service. Rodney did an outstanding job explaining the situation and our options. Every employee including John were professional, courteous, and easy to be around. I will gladly recommend Rooter hero to anyone with plumbing needs!"
"Tyler and his crew did an awesome job. Great customer service, And prices are very affordable ! Not only did his team install a new waterless tank, but they also found that my gas line was a copper line (which was a big no-no), And had to upgrade the line to galvanize. What a lifesaver ! I totally recommend Rooter Hero for all your plumbing needs. Thank you! Tyler, Geronimo, and the rest of the team."
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