Mulberrys Dry Cleaners and Laundry
244 Townsend Street, San Francisco, California 94107
About the Business
Mulberrys Dry Cleaners and Laundry is a premier laundry institution located at 244 Townsend Street in San Francisco, California. With a commitment to providing top-notch dry cleaning and laundry services, Mulberrys is dedicated to delivering exceptional results for all your garment care needs. Our experienced team uses eco-friendly practices and cutting-edge technology to ensure your clothes are treated with the utmost care. Whether you need dry cleaning, wash and fold services, or alterations, Mulberrys is here to help. Visit us today and experience the difference at Mulberrys Dry Cleaners and Laundry.
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Contacts
244 Townsend St, San Francisco, CA 94107, United States
Opening hours
Monday:
07:00 - 20:00
Tuesday:
07:00 - 20:00
Wednesday:
07:00 - 20:00
Thursday:
07:00 - 20:00
Friday:
07:00 - 20:00
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews
"I use Mulberry's delivery service and it's been so convenient. I usually use the texting system to easily opt into a pick-up on one of the days they offer, and they reliably drop off the dry-cleaned bag later that week or the following available day. They also ring by doorbell so I've never run into issues regarding the handling of my stuff. I recommend it."
"Recently had a few suits dry cleaned here and they damaged either the pants or jacket for every one of them. I can see why they don't care about their terrible customer service and are comfortable adding random extra charges because I can't imagine anyone ever going back."
"I love that they come directly to the concierge's desk and picked everything up. As for the wash and fold service, my cloths came out perfect and I really couldn't ask for more. :)"
"The WORST experience with a dry cleaning service, ever. I don't normally post reviews but I think everyone should be warned to never entrust your clothing with this company. I bought this dress for a wedding in June 2023. I wore the dress ONE TIME (at said wedding) and dropped it off the next week for cleaning with Mulberry's. When I picked up the dress, it was completely ruined, with no hope of repair. I immediately called in to the store and spoke with the manager, who told me to drop off the dress so that they could open an investigation. Weeks went by. WEEKS. I called in multiple times each week and the manager was never able to come to the phone and did not once return my call. Finally I was told that I would need to call the cleaning facility where the actual garments are cleaned (which was the first time I learned that the clothes are not cleaned on-site). After calling the facility, I then received an email that my dress was damaged in the cleaning process. They offered me a $170 credit as a consolation. I explained to them that I had zero intention of ever using their services again and provided the receipt of my dress, which cost $350, and asked that they reimburse me for the cost of the dress they ruined. They continued to claim that their Terms and Conditions would not allow coverage of the full amount. We had to go back and forth for almost two months before I finally relented and agreed to a $200 check. I essentially PAID THEM $150 to ruin a dress ,that they kept. I don't have time or energy to fight them anymore. And they know that. It's so shameful that they think this type of behavior is acceptable. Please, I urge you to read the countless other reviews of people like me (who have been wronged), and do not give this establishment your business. Their list of egregious behavior is easy to find online and I can't stand the thought of more people losing money to this scam of a company."
"I do not recommend for nice fabrics/ expensive items of clothing - This review is for a dressy, silk shirt that was dry cleaned at the Townsend St. Mulberry's location in October 2022. The entire shirt was severely faded after the service, and the spots I had identified were still there. When I dropped it off, I tried to explain the nature of the fabric, that it had never been dry cleaned before, that there were just a few spots that needed attention, but the woman who took my item didn't seem to take any care in noting these things down, to the point where she was cutting me off as I was trying to explain. I should have listened to my gut in that moment and NOT left this shirt to be cleaned. When the shirt was returned, I noticed the card attached had "stain" marked nowhere near where the actual stains were. The other side of the card hadn't been filled out at all. Perhaps if she had taken an extra minute to walk through the prompts on the card WITH me, the outcome would have been different. Very disappointed in the whole experience."
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