SERVPRO of San Mateo,

63 Bovet Rd #149, San Mateo, CA 94402, United States

"Recently had the chance to work with Servpro of San Mateo. My water heater burst while being out of town. You can only imagine the disaster I came home to. Coming home and seeing my carpet soaked in water a good friend refereed me to get in contact with Servpro of San Mateo as soon as I called in I was able to get a quick response from their office I believe the lady i spoke with was Carolina. She helped me get all the right information like how long the job might take and letting me know what I needed to open an insurance claim. After hanging up with her Fabian and his crew arrived with in the next hour to take a closer look and check if there was mold built up since the water was sitting there for 2 days. Once he seen all the damage he was able to give me a total estimate. Fabian and his crew got the work done in a timely manner and got the job done with in 5 days. Through out this process they were constantly letting me know what was going on and what the next steps would be.Thank you again Servpro of San Mateo for the quick response and well done work."

"I have been working in the restoration industry for 10 years, so far SERVPRO of San Mateo is the best restoration company I could’ve work for. Huge thank you to the owner Stephen for the opportunity to be part of this team!"

"This review is long overdue I was hoping I would calm down but I'm still irritated.Yes they did respond quickly but that's not the real issue here. I was forced to use these guys per my insurance and what a headache! I will never be using them again. Communicating with them and what was going on was like pulling teeth! They failed to repair and paint some scratches while taking out the flooring, which is annoying but the worst part was they would show up unannounced (we did not make any appointments and they would show up) AND they would also miss appointments that we made two-three days in advance. What the heck? They failed to communicate with us and another company that also had to work on the space. They said they weren't finished yet but then upon further "communication" claimed their part was done and it was the other company's responsibility to complete the job. Please stop wasting people's time. I get that the insurance company is paying you but it's pretty embarrassing. Ugh I'm triggered just by thinking about it."

"My water heater leaked from underneath at my second home. I wasn't in town at the time and it flooded my garage. Thankfully my neighbor helped and shut off my main valve. I ended up calling Servpro San Mateo before boarding my plane back home. When I arrived a few hours later they had 3 guys there sucking up the water. They spent a few hours and set up these fans. They were loud but they ended up drying everything out. They said I was lucky most of the water spilled onto the concrete and not inside the house. A few days later they picked up everything and showed me it was all dry. Thank you for the quick help Stephen and Logan. It was a stressful flight but I was happy to see them there working by the time I got home. I would definitely call these guys again if I had a flood."

"The crawlspace under my house filled with water from a pipe that slowly leaked for an extended period of time. SERVPRO of San Mateo sucked up the water and pressure washed the crawlspace. They also sprayed some chemical and it looks and smells clean now. They finished in about 1 day and did a good job."