Natural Maidens

"I don’t understand any of the negative reviews on here. Most of them seem to be all customer error or complaints from folks who seem totally out of touch. Mistakes happen in *any* service involving human processes. Cleaners are not machines and it’s not like you can magically program a setting. They’re human and that’s why it’s all the more special when they do a good job, which for me, is on a weekly basis. Even if there is an issue, it’s how the company responds that makes all the difference anyway. I once left a piece of plastic lying around that I ordinarily would have loved to have been thrown out without me even knowing. (One of the luxuries of the service.) But in this particular case I actually needed it. I could see why the cleaner thought it was trash though because in her defense, it was lumped into a pile with some other things I was going to throw out anyway. When I called NM, within 10 minutes they communicated with the cleaner by phone to find out where it has been disposed and it was super easy for me to retrieve it in my building. It was late at night so I didn’t expect them to pick up or get back to me so quickly. NM mobilized right away to help me fix the issue. NM also sends cleaners who go the extra mile to get that doorway mopped, or fridge deep cleaned. It’s always a pleasant surprise to come home to a spotless apartment and even more of a delight to see when something you didn’t expect to get cleaned that well, was indeed done so! In my experience of using NM for almost two years, I’ve gotten excellent, consistent cleanings using pet and child friendly solutions that don’t leave weird smells or toxic residue. Plus, the owner Angela has been nothing short of responsive, professional, and attentive. I have referred a few of my friends to NM and they’ve also been very happy."

"Pretty average at best cleaning, tend to focus on the big easy stuff and skip all the down and dirty smaller details which is really why we had the cleaning service, but the real issue is with their office staff and customer service, once they have your payment info good luck getting them to let it go. Multiple requests to remove the service, remove my payment details, and the charges keep coming and calls and emails do me no good. **also if you want to get Natural Maidens to reply to your emails, just leave a bad google review, they are real on the ball then."

"I decided to go with Natural Maidens after extensive research for cleaning services. My gf was very skeptical of paying for cleaning as she has very high standards. The scheduling process was quick, easy, and very professional. Stefanny and her co-worker were very friendly and did a wonderful job. Kudos to Angela (the owner) and her entire team for a great experience! I will definitely be using them in the future."

"I haven't been all that impressed with any of the local cleaners we have hired thus far. If I weren't holding a baby I'd be screaming this from our rooftop. Natural Maidens are amazing! Two wonderful women have just left my house cleaner than it has ever been. They were so sweet, unbelievably hard working and meticulous. We have a seven month old, so chemical-free products and super clean floors are important. I love them so much we have booked them to come every other week, so I can focus on baby and business instead of scrubbing floors and tubs! I only wish I had found them sooner."

"I get my apartment cleaned about once a month. This is my go to cleaning service company. They consistently do good work and the price always falls on or just below what they quote me for the job. I really like the fact that there are no surprises when I get my bill. $90 for a studio apartment is steep to me, but then again this is San Francisco so what else do you expect? I've tried other companies in SF that are cheaper and my apartment just never looks as clean as when Natural Maidens does it. They do seem to book up pretty fast so leave at least a few days to make an appointment. I have never been able to book a last minute cleaning with them."