Mendocino Gems

"I LOVE THIS STORE, The owner And the staff That supports her. Gorgeous jewelry with Excellent customer service . I purchased a necklace here, the necklace broke and they replaced it (not The charm) happily! I will never buy another piece of jewelry from anywhere else… why would you! Their collections are gorgeous!!"

"We love the Mendocino coast and we have looked and shopped in this store before. All their pieces are unique and beautiful. We found some diamond stud earrings with help and absolutely no pressure from Judy...'just try them on'! We will be back!! Thank you!"

"Judi and the team at Mendocino Gems are absolutely fantastic. They were so kind and welcoming and helped me find the perfect pieces. Their selection is incredible, I highly recommend visiting whenever you're in the area."

"What a lovely space! Judy was a delight - warm, kind and welcoming. She had a beautiful selection of jewelry, including some great vintage pieces, and no pressure to buy. Highly recommended!"

"Bought a very expensive grey and black diamond necklace from here a few years back (see pic of full necklace). Over the years, I noticed the edges of the sliced grey diamonds developing what looks like brownish gunk (see pix). I presumed that it was dirt buildup. Early this year, I decided to see if I could clean it. By this point, the buildup at the edges were so thick that I was able to use my fingernails to remove chunks off. Huge chunks came off, leaving big holes in the grey diamond (see pix). Turns out, it wasn't dirt buildup but some kind of epoxy that was initially the same color as the grey diamonds (deceiving the buyer into thinking that the diamonds were bigger than they actually are) but over time turned brown and brittle with oxidation. Given this, I am pretty sure I was totally ripped off. But I was willing to overlook it if the shop were able to rectify it via replacing the epoxied diamonds with whole diamonds. Well I contacted Judy the owner, who told me to send my necklace back for repairs. I sent it back 1st week of May. It's now almost Sept. To this day, not only have I NOT received the necklace back, but I can hardly ever get in touch with her. I've called, emailed, left messages with her assistants. So far she has only called me back ONCE about 2 weeks ago, after I got really angry about the lack of communication. But even then there doesn't seem to be any information apart from the canned response that the guy who initially made it is still working on it!! I am seriously starting to think that I cannot trust these people. Buyers beware. I am extremely frustrated and angry."