Charles Schwab 826 Wilshire Boulevard, Santa Monica, CA 90401

"Schwab does not know how to read a document. They are illegally withholding my money from me. They have taken more than a quarter million dollars from me. Charles Schwab doesn't seem to understand the difference between $22,000 and $240,000 because they are illiterate and unprofessional. They have absolutely no business handling anybody's money. So unprofessional that I will be filing a lawsuit against them in the very near future. Call me, Schwab, I dare you. Remember all last week that you had promised me call backs. Another one of Schwab's letdowns. Furthermore, I have been banned from all Schwab properties and they won't return my calls, my question is how do I go about seeking a resolution? Their word is as good as their mathematical abilities, which is as good as their professionalism, which is almost as good as their reading level and proven illiteracy . If only negative Stars or black holes were available as an option for the rating, I would have chosen that, however, one star is as low as I can go. Please hang around because this is going to be posted on YouTube. All of my interactions with Charles Schwab either in person, through police contact, internet documents, and through the phone. You can't make this level of stupidity up"

"Only one person working at the counter and she moved at a snail pace. One guy working with a couple in an office. Been waiting 20 minutes just to make a deposit. This place is very poorly managed."

"My experience here has been outstanding particularly after coming from Wells Fargo. Low trading fees and a friendly staff."

"I have been a customer for over 20 years and I have been very pleased with the service in several cities (Sacrament, Portland, San Francisco), but I must say that Stacey from this location was my favorite representative to meet with. My wife and I had a very informative consultation with her last week. She is a great listener and provides appropriate advice and solutions for our various financial planning questions and needs. A+"

"Really friendly staff who are eager to help anyone looking to invest and plan for the future. There are two notaries on staff as well - which has proven to be very valuable!"