Charles Schwab,

438 East El Camino Real, Sunnyvale, CA 94087

"Staff is lack of experience and knowledge which made them not confident to make decisions. As a result, things take a long time to complete. Also, employees were talking and chatting in the receptionist area. Very unprofessional and poorly managed branch."

"I had to go into the branch to meet my new financial consultant. Very courteous and helpful staff when I arrived. I was able to get everything done to my complete satisfaction in a short space of time."

"Worst bank to deal with. I have came twice and spent hours just to add my wife into the accounts. After that, I have to call 3 times to get the debit card sent to us."

"Service at this location has improved in recent time. The older gentleman at the front is a class act - always friendly and professional. No problems processing deposits and opening new accounts. Would recommend coming at any time except near closing hours - when you are almost always guaranteed to wait."

"Very bad experience. They could make a simple much more complicated than you expect. I suspect that the employees there do not tell me how to open complete accounts by intention. It takes me four times of visits, lasting one year since the first time of visit, to get my bank debt card finally. I hate this bank!"