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Shipsurance Shipping Insurance
21900 Burbank Boulevard, Los Angeles, California 91367
About the Shipsurance Shipping Insurance
Shipsurance Shipping Insurance is a leading insurance agency located at 21900 Burbank Boulevard in Los Angeles, California, United States. Specializing in providing comprehensive insurance coverage for shipments, our experienced team is dedicated to protecting your valuable cargo during transit. Whether you are shipping domestically or internationally, we offer a range of insurance options to suit your specific needs and ensure peace of mind. Trust Shipsurance Shipping Insurance to safeguard your shipments and provide reliable support in the event of any unforeseen circumstances.
Photos of Shipsurance Shipping Insurance
21900 Burbank Blvd #100, Woodland Hills, CA 91367, United States
Opening hours of Shipsurance Shipping Insurance
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Shipsurance Shipping Insurance
"1 star as far as I can throw them. Has a customer wait longer than the 20 days they force you to wait for a lost package. Finally accepted our claim, then asked us to return the money after the package magically showed up. We had already refunded the customer due to the claim being accepted. Their solution? “Just bill the customer the cost” Do what? Do you hear yourself? After a customer has had to wait you now want me to bill them? Absolutely not. After reading the other reviews, I’m not surprised. Run, as fast as you can from this company. Companies buy insurance to cover us. And we ship thousands of packages a month with y’all. 1 claim out of every 500 packages and this is how you act? In response to your reply, you didn’t even read the email direct from yall. Y’all want me to send insurance money back that I’ve already refunded to the customer. And your idea was to tell them to send the refund back to us. That’s not a solution, it’s a cop out. I’ve messaged my customer in this case and they haven’t received the item."
"Absolutely HORRIBLE service. I purchased insurance through Pirateship which is provided by these guys. It has now been almost 3 months since my package moved an inch in the USPS system and they are still requesting information to "prove" my value. I believe Pirateship and Shipsurance share accountability for these failures. You are better off just NOT getting insurance. My value is $5,000 which I have proved but in reality it shouldn't matter. I do transactions like this hundreds of times a year and NEVER filed a claim. They will take your money without as much as a "thank you" when things go well then when you suffer a loss they will drag the process out and threaten to deny your claim unless you abide by their LONG and DRUG OUT process. Save your money folks and just take your chances. USPS makes less mistakes than these guys!!! This useless person below says for us to contact them so they can do absolutely nothing about it. Read the reviews people. This insurance company is here to collect money and FIGHT you every step of the way to prevent you from validating your claim!!!"
"I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again."
"Have had an absolutely terrible experience with this insurance company and will never be working with them again. I paid for insurance on a package for $2000. The package was lost and instead of paying the money that was declared back to my company the representative made me jump through multiple hoops to even start the claim and then once all of the documents were provided they refused to pay me the full amount still and sent me an expired eBay listing from a pawn shop auction that ended at the price of $700 and told me that that is how much my product was worth at the time of the shipment. I had told them (Emma Rodgers) multiple times to call and even provided a number for the manufacturer as well as the serial number of the product and they just kept sending that same eBay listing instead of getting an ACTUAL estimated cost of the item from the manufacturer of the product. They quite literally told me that the product in the package was worth $1300 cheaper than what I originally declared it to be/it is. DO NOT buy any shipping insurance from them if you actually care about the item you are shipping because if your package gets lost or damaged, they will probably just scam you out of hundreds of dollars like they did to my company. Shipsurance's Response 12/1: sales fishlectronics - Thank you for the review. Per our records, your claim was paid on 11/30. Please contact our office so we can discuss. Edit: Yes this claim was paid because I was sick and tired of going back and forth with Emma Rodgers on what the product was worth when clearly she did not even try to reach out to the manufacturer to get an accurate cost - I could tell I was getting nowhere with getting the full amount back. This case was finally settled at $800 - a whole $1200 cheaper than what I had paid for - because I didn't want to sit and argue for weeks with someone who just kept sending me expired eBay listings/auctions as "proof" of the cost of my item. I figured that getting something back was better than nothing. Still will not be working with this company ever again and don't recommend them to ANYONE."
"If I could give 0 stars, I would. My company sells any type of handcrafted goods you can think of- from shea butter skincare to vintage art. We shipped an expensive vintage vase to a customer and it arrived completely shattered despite all of the bubble wrap and paper protection. It was almost as if someone played basketball with the box. It's unfortunate because this was our FIRST BIG order! Our whole team celebrated this! We had to refund the customer and we filed a claim with Shipsurance. They asked for documents and a long series of questions which I answered personally and provided all documents. They asked for a photo of the item before being shipped however once the item is sold to a member, we remove it from our site. We only keep the payment information and customers details on file. I explained this and the representative , Emma Rogers, asked for a link to the store in place of the photo. I sent the link and she removed the request. We got down to ONE last document request ( ANOTHER proof of payment, after asking for a receipt and invoice weeks ago that I provided). I sent the document despite the repetitiveness. Since that was the final request, they should be mailing the check but instead now she is asking me for the link to my store AGAIN and asking for a photo of the item AGAIN AND asking for the NAME of the artist! Talk about STALLING! Another customer mentioned above that they want you to forget about the claim and I AGREE. They are stalling and do not want to pay out for large orders. I have over 65,000 social media followers that consists of entrepreneurs and prominent people. I will be creating a post about this and letting all my followers know that this is not the company to trust! I sent my ID when they asked for it and I'm feeling like this is discrimination. Does your company feel people of African descent are incapable of making this much money? Or do they feel the chances of fraud are higher because the owner of the company is of African descent? This has been messing with my mental health! I refunded the disappointed customer and now the insurance company that I have paid many times and built a business relationship with that is supposed to be backing me and my business up is interrogating me as if I am the criminal. They should be interrogating their client about why their delivery drivers are so INCOMPETENT. I will be making a big fuss about this and I will keep everyone posted . I will be calling customer service today and if I can get an reasonable answer as to why they are asking me repeated & irrelevant questions or my check put into the mail, I will change my review and leave an update,"
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