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Facey Medical Group - Porter Ranch Plaza
19950 Rinaldi Street, Los Angeles, California 91326
About the Facey Medical Group - Porter Ranch Plaza
Facey Medical Group - Porter Ranch Plaza is a leading health institution located at 19950 Rinaldi Street in Los Angeles, California. With a commitment to providing quality healthcare services, the medical group offers a wide range of medical specialties and services to cater to the diverse healthcare needs of the community. The experienced and dedicated team of healthcare professionals at Facey Medical Group - Porter Ranch Plaza strives to deliver personalized and comprehensive care to each patient, ensuring their well-being and health. Whether you are in need of routine check-ups, specialized medical treatments, or preventive care, you can trust Facey Medical Group - Porter Ranch Plaza to provide you with the highest level of care in a welcoming and compassionate environment.
Photos of Facey Medical Group - Porter Ranch Plaza
19950 Rinaldi St, Porter Ranch, CA 91326, United States
Opening hours of Facey Medical Group - Porter Ranch Plaza
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Facey Medical Group - Porter Ranch Plaza
"Unfriendly service from the receptionist at Cardiology department, and hard to get an appointment, besides She takes too much time off for lunch. I having hard time for two weeks to get an appointment, forger our time does not have value."
"Extremely bad service. Patients waits hours in waiting room and they don’t have any concern. No respect for patients or there time. And every time u call the Facey Porter ranch, they put on on hold for hours( it happens all the time)."
"Went to Facey today to see Dr. Alaleh Sareh and I was 5 mins late because I came from work and unexpectedly, my drive to the clinic was 30 mins due to roadwork. After making me wait for around 20-30 mins after checking in, the receptionist let me know that the doctor doesn't want to see me because I was late. Both receptionists even felt bad and told me nobody even noticed that I was late. They just said "she(Alaleh) is just like that. On top of this, I was the only patient waiting and she wasn't going to see anyone after me(which would've been more reasonable). I know being punctual is important but you would think that someone would've been more forgiving and kind. I took an early day off to be seen by a doctor because of medical issues and because she was having a bad day, she didn't even let me explain. She didn't even ask if I was having a serious medical condition, she just sent me home(and no, I didn't wait a long time to be seen, I got my appointment the day before). This is very disheartening. I hope she can be more kinder to patients as she doesn't know what people are going through. Facey, I hope you understand where I am coming from and I hope you can address the concern with your doctors. Thank you."
"The doctors are great no bad things about them, however it is the administration (and billing department) that deserves the 1 star. They forget to 'tag' lab tests as 'preventive care' visits, so the insurance company don't know to cover 100%. I have spent many hours trying to resolve their issues. Also long wait times when calling on the phone - just to be hung up upon after 15 minutes of wait. In fact it just happened to me while writing this review (hence I decided to write it). Update 10/28/2022: This update is a response to the owners response on my initial review: Thank you for taking your time to respond. I appreciate it, as I know you do not have to. The response supports my point. I got a Blue shield PPO insurance which covers all costs 100% (incl. lab tests) related to preventative care. Below is how the process usually goes (for both my wife and me - and quite a few times causing us many hours of phone time and frustrations). I got to my preventative care check including lab test. After a while, I get billed from Quest Labs at which point, I learn that something has gone wrong in the billing (as I am not supposed to get billed). I call them and they refer to you as my provider as you have not sent them the correct billing codes indicating the tests are related to preventative care hence my insurance has not covered the tests 100%. I therefore call you, and you promise to send them updated code. Unfortunately the wait between Facey and Quest Lab can take up to 45 days, at which point I check again. This goes back and forth and in the worst case scenario it can take up to 6 months. It typically ends up with me calling my Insurance company who a few times have given me the benefits of the doubt and waived the patient part - but not because you fixed the issue with the billing codes. Somehow there seems to be a disconnect between what tests are being ordered in relation to my preventative checks and what is being considered as a preventative care lab tests (Standard panel) which my PPO insurance covers. I have asked you how we can prevent this from happening in the future, but have not gotten a clear answer as it - like your answer in your response - points to either my Insurance or Quest labs. One of your representative called me yesterday as well to discuss my review, but she caught me in a bad time with my kids and I suggested she could call me back in 30 minutes. I never heard from her. I would gladly discuss my issues in person as the responses to most of my written communication has been dismissive. I know Facey and Providence are big organizations and I would hope they would listen to some feedback from their patients and act on it. I have identified a problem in the process around preventative care, insurance and labs and it would be great if you could review it and improve it. Thank you again."
"I would stay away from this clinic. I came in to get my knee and hand pain checked. They did x-rays for both and I saw a sports doctor for maybe 10 minutes to go over results. I was charged almost $1000 just for that. it was enough to charge over half of that for consultation, the doctor also charges hundreds of dollars to just examine the x-rays. On top of that they charged a ridiculous amount for a simple thumb brace - about 6 times what I could get it for anywhere else. basically, all they care about is your money"
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