Mt. Tam Optometric Center

"The overall office organization/staffing needs improvement. When I walk in, I see a ton of paper files everywhere, I literally think patient records are stored on paper instead of electronically. I called asking for a PDF of my prescription so that I could buy contacts elsewhere and they put me on hold for five minutes while they tried to find my records. I hung up and called back later, and they told me they had "misplaced" my records. So now I don't have an active prescription even though I had an appointment last week. I just don't trust that their records are accurate; the doctor also seemed to have the wrong information about my prescription when I went for an appointment."

"Glasses become loose so often and I am told that I would have to come in every time to fix it cos if I tried adjusting it and it broke, the warranty wouldn’t cover it. The optometrist guy is so impatient and unapologetic even though he says “I’m sorry you feel that way!” I spent a lot of money on my glasses and am not encouraged to return. Oh and I arrived there 15 minutes early to my appointment and was happy to wait. I didn’t expect to be attended to. The optometrist guy seemed really annoyed that I was early. Is this typical in customer service?"

"I was extremely disappointed with the service I received. After selecting a pair of Ray-Ban frames and waiting over a month, I tried calling and emailing their office with no reply. When I finally did get a hold of someone, I was told they couldn't find my file and that they had no record of my visit. I was also told that they were having trouble getting Ray-Ban frames. As a local resident of San Anselmo, I would have expected more courtesy and professionalism."

"From the git go I liked this place. Phone friendliness to actual exam and visit was a really good experience. I’m new to this practice and I expected the standard check in and exam. front office and techs smoothly ushered me through The registration and data gathering exams in prep for Dr Lassa. Truly, in my lifetime of wearing glasses, no doc has spent the time to explain and show what he’s doing. Dr Lassa is clearly enthusiastic about his work and eager to help his patients make informed decisions about their eye care. Bravo to Dr Lassa and all the people at Mt Tam Optometric Center. I will be back."

"As a new patient I was totally pleased with my first visit! Everyone in the office was friendly and welcoming. Dr. Frank was very thorough in his examination of my eyes and took plenty of time to discuss my concerns and answer my questions. When it came to looking for glasses frames, I was delighted with both the selection of fun and reasonably priced frames and the low key help and advice I received from Craig. I'm a very happy patient and definitely plan to use Mt. Tam Optometric Center for my future eye care and eye wear!"