Optum - Huntington Beach

"Phone system is in its infancy but improving. The administrative staff, nurses & assistants are 1st rate. Dr. Fanning is compassionate, understanding & very knowledgable. I would not change anything"

"The best. I've been going to this for a long time, like 25 years, maybe longer. Dr Frederick has been my doctor the entire time. He's been there though all the company name changes. He' the best!"

"Never had to deal with a more incompetent medical facility before and I'm in the legal field and constantly commute with medical facilities. 1st, I was told a certain time when I scheduled my appointment and when I got there I was told that my appointment was actually scheduled for an earlier time. 2nd, I was given the wrong address when I scheduled my appointment and had to call them the day of to find out where they actually were. 3rd, I had to wait 2 hours to talk before someone came out and told me that I had to wait an additional 4 hours and even then, I may not even get seen. I've been a patient of Dr. Lynn Tran for a few years now and I've never actually been seen by her. Every time I have an appointment with her I get seen by another random doctor from the practice. At this point I'm switching doctors and medical facilities to one that actually knows what they are doing. Update*** I called my insurance that day and had them change my PCP. After having to wait several months for what I was told was the next available appointment just to talk about anxiety medication and then wasting my time sitting there and not being seen and sewing other patients treated the same, I want nothing to do with this facility!"

"Medication has been in and out of stock multiple other times recently which I understand is out of their control. But their are multiple versions available via generic or different dose. Imagine someone actually put in some effort in finding out what is in stock(pharmacy isn’t allowed to tell me). Yet the doctor continues to call in medication that may be out of stock until further notice. The doctors response “maybe you shouldn’t be taking it” what a cop out! I really can’t believe how they take 0 responsibility. Also, I have been paying a co pay and waiting a few days just to get my doctor on the phone and tell him what he’s been calling in is not in stock… I work in the medical field and cannot believe their lack of thoroughness. Fun fact - medication does zero good if the patient doesn’t have it. Their practice really aligns with 1800 numbers and moving as many patients as possible. Pretty unbelievable experience actually. Find a different office people."