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Valerius Medical Group & Research Center
10861 Cherry Street, Los Alamitos, California, United States
About the Valerius Medical Group & Research Center
Valerius Medical Group & Research Center is a leading institution in Los Alamitos, California, dedicated to providing top-quality healthcare services to patients. Located at 10861 Cherry Street, this hospital offers a wide range of medical specialties and cutting-edge research facilities. Our team of expert doctors and healthcare professionals are committed to delivering personalized care and innovative treatments to improve the health and well-being of our patients. Whether you are seeking routine medical care or specialized treatment, Valerius Medical Group & Research Center is here to meet your healthcare needs.
Photos of Valerius Medical Group & Research Center
10861 Cherry St UNIT 104, Los Alamitos, CA 90720, United States
Opening hours of Valerius Medical Group & Research Center
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 12:00
Saturday:
Day off
Sunday:
Day off
Reviews of Valerius Medical Group & Research Center
"Took my mom here for an osteoporosis appointment. Was given very clear instructions and forms to film out for her initial visit. Wait times were exactly as specified. Dr. Nathaniel Neal strikes an amazing balance between professional and personable. It was clear he was a very experienced and knowledgeable doctor, but he also explained things in a way we normies were able to understand. He had the presence of mind to ask my mom how she was taking her meds, and thus discovered that she'd been taking them incorrectly, which hadn't occurred to me (or her primary care physician) to ask. He then clearly explained why that could be why she hadn't been making as much progress as we had hoped and how to properly take the medication for maximum efficacy. But he still scheduled some labs and a follow-up visit with her. He could just as easily considered it case closed, but he was determined to be thorough. My elderly Korean mom, who's generally uncomfortable around strangers, and tenfold if she's going to have to speak English, was immediately out at ease by Dr. Neal's kind and gentle demeanor. He had her laughing and smiling and almost completely at ease, which is saying something. I was more than impressed with Dr. Neal and the staff at Valerius Medical and am beyond glad that my mom is lucky enough to be in his care."
"I don't know why a professional doctor's office would allow the public/patients to be treated in such an unpleasant environment. The front staff can be rude and off-putting. The phone system is meant to deliver pain to the caller and in today's world, why? Please say you are closed on the recording -- how difficult is THAT? It's been a rough and rocky road to see a new doctor after my last one retired. Dr. Rebecca Neal Krawl should try to clean up the reputation of her office. It's shameful. I'm going to ask my primary doctor for a referral to see someone else. It's too frustrating of a challenge to make an appointment and then come in and be treated with disrespect."
"I had an appointment yesterday, may 1, 2023 at 9:15am. I arrived early and proceeded to check in with the lady at the front desk. This woman has a very unprofessional attitude. I arrived not wearing a mask, as masks are no longer required. This woman rudely told me I needed a mask. I replied that I do not have a mask with me, and she told me I have to leave and go buy a mask. It was very clear this woman has some sort of personality disorder and I was not going to engage in her nonsense. I simply asked if I could reschedule my appointment. This woman told me NO, and then told me to step out of the office and that was that. I have read through several other reviews for this doctors office and I am not the only one who has had difficulties with this ridiculous woman. I waited for this appointment for months only to have this woman's personal beliefs about masks keep me from getting the medical care I need."
"I have been a patient of Dr. Nathaniel Neal for 20+ years. He is an amazing person and doctor. His front desk person (new) March 2023 was very rude and calus. She needs to take lessons from the other staff members. Not the quality of Dr. Neal’s caring staff. They are a reflection of him. She is not!!!"
"The Office Manager at Valerius Medical Group, needs additional training on Customer Service to learn how to talk to elderly patients. You don’t send a patient to get a letter from her doctor to show proof that they were sick with COVID. You don’t charge $100 no show fee. Not only was I sick with COVID but I suffer with a handful of other disabilities. I explained that someone in her office didn’t document my cancellation. But, that wasn’t enough. I went and obtained the letter from my Oncologist and returned to the office. I asked for something to assure me that the fee would be waived. They provided me with nothing and I was just suppose to take their word for it. But they didn’t take mine. She (Nancy) even rolled her eyes as she told me that she wasn’t going to give me anything. But me, the patient I had to go get a note from my doctor like I was some child. My word wasn’t good enough, but I was suppose to be okay with her word that it would be waived. Then she (Nancy) told me it wasn’t up to her, it was the billing department. That was a lie, because for 3 months I kept trying to get this resolved with the billing department and they kept telling me that it was the doctor office that had to waive the fee. If a note was required then I should have been told that from the billing office. Since, It was the doctor office that charged me the erroneous fee. It should be the doctor office that waives the fee. Very disappointed ☹️ And I will never go back to see any of the doctors. Really sad because I see that Dr. Neal is friends with a few from my church and the other doctor that I think is his daughter has good reviews. I refuse to go where I am disrespected! The Staff needs training…….especially Nancy."
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