One Medical: Beverly Hills

"Wonderful first time experience! Tina Pham, PA, was incredible. Super attentive, patient, and supportive! We encountered a speed bump during the basic procedure and she was communicative about possible outcomes and next steps. When everything worked out, I appreciated her transparency after about being nervous it wasn’t going to work out how we had hoped. It added a very human touch to our interaction! Definitely not stuffy and clinical vibe. Front of house staff was also super welcoming! Totally felt like a valued new member of the one medical community."

"We came to One Medical because we heard great things about the "cobra" nuggets. I know they were actually chicken but since they're cobra-shaped, you can almost taste the venom! We were celebrating the anniversary of my brother-in-law's cousin's tattoo removal and we had the best time. Our server, Michelle, was wonderful. I called her Michelle Wonderful! My only complaint is that our mashed potatoes caught fire as I was eating them. Plus, they didn't have enough garlic. All in all, great experience. Just get less flammable potatoes!"

"I've been a member of OneMedical since 2013 and only at the BH location my husband and I had a terrible experience. My husband had severe back pain and we went see doctor Casey Nagel because our primary physician in Century City wasn't available. Because of language barriers (my husband isn't fluent in English), The doctor allowed me to join the patient in the room to interpret and I explained to Doctor Nagel the nature of the pain, that my husband is a former pro athlete who takes care of his body and stretches everyday and only had such severe pain once before and the only medicine that helped was some types of shots. Doctor Nagel literally recommended over the counter medicine and that my husband "stretched". I proceeded to say again that "with all due respect", the patient *already* was taking over the counter medicine and stretched EVERY DAY. His reaction to my comments was a look of "how dare you" and said "well you should go to an emergency room then". We unfortunately had to go to one (after 24 more hrs of pain) because the visit to OneMedical Beverly Hills was a total waste of our time and of course, had to pay over 1200K even with insurance when the OneMedical visit could've easily solved the problem. The ER docs were kind, caring, understood the problem RIGHT AWAY, gave the patient the attention and shots he needed and prescribed some prescription-only patches (Salompas) that were life savers. Moral of the story, this experience COMPLETELY turned me off for OneMedical and after 9 years as a member I do not think I'll be renewing our membership nor recommend it."

"I love being a patient member of One Medical. It is not like being in a traditional doctor's waiting room but more like waiting to go into a business meeting. The waiting area is relaxed and nicely appointed. Further, the staff are pleasant and eager to help. It is a excellent opportunity to have a great connection with your doctor and medical staff. This allows you to take full control of your health to be the best you. Oh one last note, they make it easy with an onsite lab for any test that you may need. So it's the convenience of one stop shopping, if you will."

"This office has been the best I've ever been to. There is a yearly fee for their incredible service, but it's well worth it. Have referred multiple friends here who agree! It's easy to get an appointment, even same day. Their phone app is easy to use for all communication: refill requests, appointments, general questions to the provider, and all the in between. Their billing has been very simple too! Copays are collected up front and any balances are billed in a timely manor. Overall, I always look forward to seeing their smiling friendly staff. They truly are an exceptional office!"