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Chabot Family Associates
19845 Lake Chabot Road, Castro Valley, California, United States
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About the Chabot Family Associates
Chabot Family Associates, located at 19845 Lake Chabot Road in Castro Valley, California, is a doctor's office focused on providing high-quality health care. The institution, also known as KareWellMD, offers remote video visits for both existing and new patients. The caring staff at Chabot Family Associates is dedicated to being a part of your wellness journey and providing you with the attention you deserve.
For technical support with logging in to MyCharts or other connection issues, patients can contact the MyHillChart 24/7 patient support line. Chabot Family Associates uses My HillChart by Hill Physicians, which allows patients to access lab results and message their providers directly.
The mission of Chabot Family Associates is to provide personalized and preventative care, treating chronic diseases and common non-emergency illnesses. The goal is to improve and maintain overall health, empowering patients with an understanding of their condition and wellness plan.
Services offered at Chabot Family Associates include treatment for hypertension, diabetes mellitus, heart disease, elevated cholesterol, asthma, thyroid disorders, and other medical conditions. New patients will be seen after insurance eligibility is verified at either the Castro Valley or Pleasanton location.
Reviews of Chabot Family Associates
"Update: How is the office open until 5pm, yet they stop answering the phone at 4:30?!?!? I work until 4:30, so calling after work is not an option. When I do call before 4:30, no one answers the phone. How do I make an appointment? I should have known by the reviews. If you don't trust the reviews, trust me. This place is absolute garbage. Never answer the phone and take days to respond to vm. Very time-consuming."
"Please beware of the incompetent Doctor and office help in particular (Desiree) who work with Rinku Shirvasta. I was looking for a new primary care physician for my new insurance carrier and close to home to avoid taking off too much time at work. Every appointment I made was confirmed and then cancelled and not by me!/? I would make arrangements to take that time off with no pay and then I would receive a notice in their systems chart that said it was not for that day but another without even a call to say that it was done? Then it not only happened once but twice. I recently was laid off from my job and had to scramble for other doctor's would take the County Ins. I now have what is so hard today because a lot of us have had this happen. I had seen the Doctor to establish a new patient relationship and had mentioned I thought I had hearing loss, I mentioned I had TMJ but wasn't sure if it had anything to do with it. She wrote me up a few referrals and I went back to life. I recently called in 3/23 to say I would pay a bill for a virtual visit and to ask for a referral to be faxed over per the Ear, nose and throat doctor's request. Desiree answered the phone and said she saw it and would send it, GREAT! Then at the end I just plainly asked her if she could notify me when she received the confirmation it had gone through so I could follow up with the other office I needed to have the appointment with and she kept insisting that she had no way of letting me know if they got it!/? I didn't request that, all I asked is if she could once again, please let me know when she received her fax notification that said it went through? She was not only insistent on her realization of what she was hearing but quickly said she had a call and put the Doctor on who said I asked for a referral for TMJ? (Only hearing what they wish to hear or just not caring enough about the patient and writing what the patient's real concerns are) which was hearing loss. Conclusion: she said to find another doctor and that was the last favor she was going to do for me. I had no idea a referral expired,which she could have educated me on instead of referring it to me as a favor? (THIS CONCLUDES SHE IS ONLY IN IT FOR HER INCOME SOURCE AND IS NOT ONE BIT INTERESTED IN HELPING PEOPLE) Nothing but poor customer service with no integrity and no empathy for a person. Only motivated by money!!"
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