Bay West Family Health Care

"Do not go here if you expect a high quality of healthcare and empathy. They simply do not care. I had terrible experiences with 2 different doctors at this office. One ordered a bunch of lab work which cost me $400, and on top of that he never followed up to even tell me what the lab work results were. The other doctor I went to see for a muscle injury, she literally spent 15 seconds with me, shrugged her shoulders, and said maybe rub some cream on it. Most disrespectful and uncaring staff and doctors I’ve ever met."

"Due to a malpractice suit against one of the physicians, I am unable to comment in detail. For more information, please go to the San Francisco Superior Court Web site, and search under my name, or Dr. Niemi's name. Also, in my opinion, I would advise avoiding this clinic and "health care" if at all possible."

"Nearly impossible to get appointment for months to see regular provider when I get sick or injured. I depend on Urgent Care and they keep asking "why don't you see your regular provider" because she's never available!! Patient portal not working, I've tried to reset account several times. Office workers pick up phone and are so distracted they don't seem to realize they're on phone! I've called for records to be faxed, but not happening, it's holding up other appointments. Plus records are mixed up with a misspelling of my name, just a lot of clerical errors and overwhelmed over worked cranky people who are not helpful when people need health care. Yuk. Been dealing with this for years and I'm really sick of it."

"i had an appointment with PA kien chou on june 15, 2018 at 4pm for my jammed right index finger. she sent me to the x-ray and did it right after my check-up the same day. 3 weeks passed and i was still waiting for them to call bec. I was worried about the swelling on my finger and i wasn't able to bend it. I decided to call them after 3 weeks and talked to the customer rep. And she told me they just received the result and it had to be reviewed first. until now i haven't received any call from them, almost 2 months now! That is why i'm changing my PCP and the place! Doing my research if how can i file a complain! So incompetent!!!"

"Dr. Gee was horrible. First of all my appointment was at 11:20, didn't even get into the room until 11:55. At 12:20 Dr Gee comes in and says that he "heard I was impatient" simply because I had inquired how long it would be as I wasn't feeling well and had already waited an hour. He then told me that I could have gone to the emergency room, but why would I go to the emergency room when they made me a same day appointment at 11:20. Why would you make an appointment for a certain time if they couldn't see me until an hour later? He was extremely condescending, barely examined me and was willing to prescribe cough syrup with codeine but wouldn't give me tamiflu. He said my fever wasn't too high... well maybe because I had taken 4 Advil to relieve it! So he is all willing to get you high, just not better. What a joke!"