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Rocklin Florist
5885 Pacific Street, Rocklin, California, United States
About the Rocklin Florist
Rocklin Florist is a charming floral shop located at 5885 Pacific Street in Rocklin, California. Our store is filled with an array of beautiful and fresh flowers, perfect for any occasion. From elegant bouquets to stunning arrangements, our skilled florists can create the perfect floral gift for your loved ones. Whether you need flowers for a wedding, birthday, anniversary, or just to brighten someone's day, Rocklin Florist has you covered. Visit us today and experience the beauty of our floral creations.
Photos of Rocklin Florist
5885 Pacific St, Rocklin, CA 95677, United States
Opening hours of Rocklin Florist
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Rocklin Florist
"I ordered $350 worth of flowers for Valentine’s Day and was told that they would be delivered by 6 PM. No delivery whatsoever. No phone call saying that they would not be there call the next day three times before getting an answer and their responses, the driver left them at the door, which they absolutely did not, as I have cameras, to prove it. Very dissatisfied and will never use this company again."
"This place is ridiculous. It’s ran by four sisters: Julia, Natalie & two others. They obviously don’t talk to each other because no one ever knows what’s going on. They almost ruined my wedding because the flowers we received from them were dead, brown, and wilted. I had to go running around downtown, 3 hours before my wedding to find a shop to REMAKE my flowers because the one I received from Rocklin Florists was a disgrace. They say they’ve been doing this for 45 years, maybe you should stop now, your customer service is horrible and so are your flowers. We tried to get a refund and they denied it, but commented on our review saying they “refunded us” BUT THEY DID NOT. They belittled us in person and over the phone. You should watch how you treat your customers because you never know how much of an impact this one transaction can make on your entire business."
"The worst customer service. When talking to the owner she was rude and had no sympathy or apology that the flowers that they gave were wilted and horribly dying. They were supposed to make a beautiful wedding bouquet and did not succeed. If it was possible I would not even rate this a one star, I rate this zero stars and I will never recommend this place or go back. Definitely lost customers with this one."
"Worst customer service I've ever experienced. Arrived to pick up my daughter-in-laws bouquet and was immediately disappointed by the wilted appearance and the brown flowers. I pointed out the appearance and was told that due to the power outage no wholesaler had flowers. I should have been offered an immediate apology or discount even though my son had already paid. Not only did the flowers appear wilted, they didn't look like the inspiration pictures that were provided. When my son called to express his displeasure, he was met with insults about us being poor and stupid. The absolute worst treatment ever. Then they wanted to talk about me (the person who picked them up) saying I have fake hair, etc. Very disappointed that someone would run their business in such a manner. We are a family of successful business owners and couldn't imagine treating any customer like this. The owner should be ashamed. Very unprofessional."
"Recently this floral shop was commissioned to make a bouquet for my niece"s wedding. A member of the bridal party picked up the bouquet without inspecting it. Upon delivery the bride was saddened to see that the flowers were wilted and not the same color scheme she had picked out. Immediately the shop was contacted to correct the issue. The owner then became obscene telling my wife that she is stupid for trying to get a bouquet re done. That the wedding is going to suck and that we are probably poor. Incredibly poor customer service. Please avoid for your special occasions as you can expect poor quality product and even worse customer service."
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