Walgreens 3601 California Street, San Francisco, CA 94118

"Store manager not just a title, need to have the ability to control store traffic and handle multiple tasks at the same time. I come here very often to pick up online orders, I can say most of time line is long and one cashier here. Today 3/11/2024 4:10-4:40, I am here to pick up orders as usual,line is long so I just look around, client has questions about payment and need to refer to store manager, only one cashier there and long line. Both of my orders had problems, system freeze and also need manager, at the same time a customer complained how come no one provide assistance. What does this manager do? He spend almost 30 minutes with the client about payment problem, can you help other coworker first then spend your time with this client later, obviously this manager does not had this kinds of abilities. I will not come back"

"PRO: PHARMACY STAFF: excellent. CON: VERY, VERY Busy so there can be a wait in line and to reach them by phone. Pharmacy staff are amazingly kind and helpful, patient and generous with their time taking calls and answering questions; they are supportive, help navigate obstacles, explain steps to take to resolve issues they can’t fix. At the end of 2023, there was a glitch in the phone system, and they were short staffed, so it was nearly impossible to reach them by phone. However, as always, they remained generous and patient when you did get through."

"Pharmacy always have a huge line, typically 6-12 people long and it takes FOREVER for the line to move. I’d say average wait per customer served is easily 5mins. Nearly every trip takes 30 mins just to get through the line. Get it together and hire more staff!!!"

"This pharmacy is the worst. They take days to fill prescriptions and you have no idea when it'll be done. They don't answer the phone (or if they do you have to wait two hours) so you go to the pharmacy, wait in a 30 minute line, only to be told it's not ready yet and to come back later. Later you'll have to wait in a 45 min line, even though they claim to have express pickup online. They don't have extra staff to help at checkout even if there's a line down the whole aisle. You'll do this every month if you have regular prescriptions. It's never not like this. And don't get me started on going in for vaccines. Expect to be there waiting for awhile with an appointment. And I'm not sure what others are talking about, the staff is not friendly. I get it, though, they're overworked and everyone who comes in yells at them. This is a corporate issue and it's pathetic. People shouldn't have to regularly go through this for medicine they need. I'm done with this pharmacy...I'll go further away just to find one that's a tiny bit better."

"I don't understand how this Pharmacy is still in business/successful. Every time I go to pick up a prescription there is at least a 15 minute line. Yesterday my husband and I had COVID/Flu vaccine appointments at 5:30 and we did not get seen until 6:30 (30 minute line + 15 minutes paperwork + 15 min of a pure wait). There has to be a better way to get medical care..."