My Beverly Hills Florist

"Incredible customer service and responsiveness. Had a small hiccup in my order, which was immediately rectified and an upgraded arrangement was sent the next day at no charge, which exceeded my expectations. Highly recommend for the quality of flowers presented and arrangements."

"I just called to check on the status of my order but the guy took my call canceled it by himself. I just called to make sure my order can be delivered to my home on time but he didn’t check my order then told me you don’t guarantee any delivery time frame. That really made me embarrassed a lot because the show is today. After he checked it, there was a special note he found. But, without any apology, he blame me why I called 2 hrs in advance of the time they promised and he dropped my order unilaterally.This is really terrible service. Do not order anything here."

"I order from here every time I want to get flowers. Always delivered on time and the arrangements are beautiful, fresh, and last a long time. They have a wide selection of flowers and plants for any occasion and their customer service is excellent. I highly recommend them to anyone looking for a reliable florist."

"I've ordered tulips and roses here and both bouquets were amazing! Service is also very good and polite. David showed me a high range of flowers and helped to choose a bouquet. It was a pleasure to work with him! I highly recommend this shop, they are really professionals. Thank you!"

"BEWARE! SCAM! Make sure you double check your flowers upon receipt, especially when sending it as a gift. My boyfriend ordered a deluxe bouquet for my surgery. He added an extra $100 for an additional 10 stems. However upon receipt 40% of the stems was missing. Have he not told me he ordered the deluxe bouquet I would have not known flowers were missing. I am in shocked a high end store in Beverly Hills will go to such extent to save a few bucks to scam people, especially during a pandemic. The flowers are beautiful nonetheless but it doesn’t justify their action, I assumed it was an innocent mistake so I contacted them, only to find out they were out of stock of what we ordered. If you were out of stock, wouldn’t you replace it with other flowers or send a prorated amount back as these flowers were not cheap, $300+. Also why would you offer an upgrade option if the flowers aren’t available? After multiple phone calls, their only solution was to send me the replacement stems as they will have a shipment arriving the next day. I asked for a prorated refund for the missing flowers instead (which they rudely declined) as the flowers had already died, the surprise is over, and having extra flowers sent a week later defeats the whole purpose. Their customer service was not helpful at all. We are very upset with the issue and how they handled the problem completely. After talking to 3 different managers and a failed resolution, we decided to accept their offer of replacing the missing flowers only if it is the exact ones we ordered. However they delivered a different flower, and not just that, dead flowers! The front desk security had to hand it to me with all the petals in his hand. I tried calling them back, and they would not pick up or respond to any of my calls. Completely upset by the entire experience"