Alicia's Flower Shop 1970 23rd Street, San Pablo, CA 94806

"I just placed an order online about 2 hours ago and paid with PayPal. Never got an order confirmation and no payment was processed. I called the shop to discuss and the 510 phone number seems to be invalid and the 800 number goes to some sort of marketing phone number not related to the flower shop. This place seems like a scam and now I'm freaked out that my payment information is out there. There's no way to send an email so this seems pretty shady and I'm not happy with the service at all. Update: Next Day at 11:30am (they open at 9am Sundays) I received a call from the shop acknowledging that I submitted an order for same day delivery yesterday and asked if I wanted to keep the order. I told him no. It was not a reliable transaction and I was disappointed because I wanted to support a local business. Can't say that I didn't try! :/"

"I was asked if I needed any help soon after walking through the door. The person assisting me was friendly and courteous. The floral arrangements were plentiful and good attention to details. I had my floral and other items delivered to a difficult place. The delivery was spot on time. I will be using their services again. I highly recommend them."

"I would give zero stars if I could. Despite having a recepit and having called to confirm our flowers that very morning, they never arrived. And we were never informed. A problem arose, and when we asked then if they were planning to communicate this with us, they said "no, we were nor planning on telling you" It would seem a basic idea to inform the customer that theagreed upon order with receipt is no longer valid and that our flowers would not be delivered as promised merely 4 hours ago, but that is not a value this entiry holds. So very dissapointed. One does not simply mess with peoples special occasions like that. S"

"I ordered flowers from the website for delivery the next day. It would have cost me $43 total. Good deal! Then at 12PM the next day (day of delivery) I get a call from Alicia's telling me that the website they use doesn't always do a good job of communicating with the shop. They had just received my order and they don't carry the arrangement I ordered. They asked if they could substitute it. Sure no problem.... Oh yeah and our order minimum is $45 so your new total will be $56!!! I asked why they were charging me more for their mistake. They should have just honored the arrangement for the price I paid on THEIR WEBSITE!!! He told me that I am free to go somewhere else!! I canceled it and will go somewhere else. Bad customer service!"

"Great price and friendly service! They even took out a particular flower and replaced it with one of my choosing. So...basically a custom bouqet for under 30 dollars. Extremely happy with the flowers and I think she will be too. :0)"