Horizon Services, Inc. - Cronin House 2575 Depot Road, Hayward, CA 94545

"Unfortunately I have to leave a negative review in hopes someone from Cronin house responds or someone maybe has gone through the same situation and can offer some guidance. I have been in contact with Lisa from HR in regards to a former employee obtaining certain information in order to get their certification. The former employee has reached out via phone and email with no results. He was able to reach Lisa via phone this morning and told her exactly what he needed she said ok and still nothing. It's very troubling to me how a company will just ignore someone's request to get something as simple as the hours he worked and an email address of a supervisor who worked there while he was there so they can approve them. With out this he will be unable to certify as a substance abuse counsler."

"I stayed here for 110 days. It was the best thing I never did. My life is so much better now."

"Cronin House was the option I was given for rehab through Kaiser. In my experience, it was not a great place. I had Kaiser through my late husband, who was a software engineer at a well known big company. The reason I mention this is because supposedly we had “top tier” Kaiser/insurance. I loved Kaiser and still do, sending me to Cronin House, though, revealed to me that Kaiser is super-cheap at least in this area. It felt more like a prison camp setting than a rehab program. I was a chubby white woman and got singled out to a terrifying degree. There were a lot of women in there court committed who were violent and aggressive toward me, regularly. Some of the staff were great, some were completely unapproachable and constantly irate. I felt there would be dangerous repercussions had I told anyone about the schoolyard-type bullying going on there. I just hoped I would get through it without having some sort of violence visited upon me. The food, was very scarce. Very scarce. Every time my family came on the weekends they noticed I was rapidly losing weight, which I admit I could have stood to lose. But all the clients there were hungry all the time. I just wanted a simple, decent meal when I got out. My dad picked me up, and we had to drive from Hayward to the North Bay to get home—and I’d been fantasizing about a regular sandwich so long I couldn’t imagine waiting even 30-40 minutes. I did, I didn’t have enough self-esteem to ask if we could stop somewhere. I felt very beaten down by my experience at Cronin, and the drinking I did beforehand. There was a group of male clients who made our coffee every morning. We were lucky to get it, I know. Coffee becomes a big focus for some in rehab, myself relating. The coffee was measured very carefully for each day. The men would first sneak-make a couple extremely strong pots for themselves and the coffee for the rest of the clients would be terribly watered-down and it was already in very limited supply as to how many pots were allowed to be made. And it was so competitive and intimidating just even trying to get a half-watered-down cup. I learned some good survival skills there that I will never forget—but not much about actual recovery. I do apply it to my recovery, though, and am grateful for what I did learn. Rehabilitation is not a new concept for me. I’ve been inpatient five times, the first time in a very expensive upscale one. The rest were average-priced, a couple covered by my or my late husband’s insurance. Cronin was the harshest."

"It is an amazing place and i got to know about this place by walking on street with my friend. When we saw this place it looked like some kind of hunted house so we went inside and got to know about the history of this place. I want to go again at this place it made me so exicted about knowing other old things and past life."

"i wish i could give this place NO stars. i called to simply get information about the program and the juvenile, uneducated individual that picked up said "by law, i cannot give you any information about our facility. I can only give it to the person seeking treatment" interesting that i have been calling around for 7 hours now, talking to approximately 25 facilities all of which gave me information with NO PROBLEMS. So, either she is lazy and didn't want to bother with answering simple question, or the owner of the facility set the standard so low that they allow this policy to continue. Either way, i wouldn't even attempt to get help from here based off of a 45 second phone call."