Village Carpets Flooring America 8745 Magnolia Avenue, Santee, CA 92071

"Spent several $$ on a project with Village Carpets-Flooring America, and we will not be working with them again. Below is a summary of why. TL;DR I suggest to continue your search and use one of the many other flooring companies/installers in San Diego instead of Village Carpets. First the good - the two installers did good work, and were very friendly. Also Marty, one of their employees, is fantastic. Marty answered some early questions for us at the start of this new project. I would love to work with Marty any day of the week . He is knowledgeable, friendly, responsive; we used his prior company (Casa Interiors) for a job before and that work was stellar - no complaints. Sadly, I cannot say the same about the current administration, Village Carpets. We worked with the new owner, Sean, on a recent project and had a very different experience. - Among four options who bid the job, Village Carpets was the highest. We went with them based on Sean's perceived professionalism and prior good experience with Marty. We put down a deposit - immediately after we gave them money, things declined. - The job had complexity: one door transition was complicated, and flooring would be installed over 1960s tile with asbestos mastic (adhesive). No one knew what the condition of the tile would be like until the installers ripped up the carpet, which would then determine the next possible steps. We explained this in detail to Sean over phone calls, texts, and during his visit to the house to measure. We were assured Village Carpets had the resources and knowledge to deal with the situation, and that the door transition would be no problem. - Day of the job: Installers arrived, and asked where they were supposed to install the floor. They did not know where in the house it was being installed, where it was supposed to end, or critically what lay beneath the existing carpet - the 1960s asbestos floor. I asked if Sean or the office had given them much info, background, or direction on the job - the answer was no. It appears a note or memo was never sent to the installers, as we had to walk through the full details of the job with them day-of, when wife & I should be working our day jobs. - During installation, multiple, sizeable areas in the old floor were found to be chipped and missing; the plan was to install right over it with no patching. (I have done this before, and the results are not good). Had to insist to please patch these areas. After completion, talking to Sean about difficulties of the job, poor communication, and lack of guidance/installer awarenesss, the professionalism and resposiveness disappeared. The story also changed on the complicated transition - quote from Sean: "it would be too much liability" to adjust the adjacent room's floor pieces. This was never told to us, in fact the opposite was said beforehand. Village ended up giving a discount of 4%, something I feel is not adequate. When paying a company this much for work they specialize in, a reasonable expectation is: competence, good communication, customer service, honesty. Village Carpets violated each of these four during our job; we will select a different installer for any future work."

"We're doing our second remodel with this company. They're great. Love working with Lori and Yvette."

"Jahna was a real pleasure to work with in finding our carpet. She sent home a small sample and ordered a much larger please of the carpet that we were looking at. The larger piece helped us decide on that color. We returned it and ordered our carpet. The carpet came in just over a week and an appointment was set up to have it installed. The two gentlemen appeared on time and moved our furniture and the carpet was installed in just a couple of hours. They then moved the furniture back and were on the their way. Both the product and the two men that installed our carpet were wonderful. We are very happy with our carpet and the men that installed it. When we recarpet another room in our home we will return to Flooring America and would encourage others to do the same."

"Don’t waste your time or money with this company. I set an appointment in mid November to get a bid for flooring work. Everything seemed professional and cordial so I set aside the time to meet their representative. On the appointment day No one showed up at the agreed time, no calls or explanation, just silence. It is now a month later I still have never heard from them. No we’re sorry, can’t make it, can we reschedule……. Absolutely nothing! Consider this, If they “Forget” their clients and commitments before the work is done what will happen if there is a problem with their work?? Why risk it, use some other company for your flooring needs. I am."

"Highly recommend! I had new floors installed throughout my house and the final result looks amazing. The owner, Lori, was very helpful, responsive to email and text, and provided excellent customer service. We had recently purchased the house and were nervous that the previous floors had a water damage issue. Lori recommended the next best steps and recommended high quality products to avoid any potential future issues. Lucky the team found no water damage and we were able to proceed with install right away. The installation team was very friendly and very hard working. Its been about 1.5 months since the install and everything looks great!"