Bentley's Ruff House Pet Boarding and Daycare

"We have been taking our dogs here for years. They are fantastic! My dogs always are happy to go & are clean when we pick them up. Sometimes our lab isn’t (but that’s her issues, not because they do not try). I know they have had some bad word of mouth, but please be open to the fact that there are always 3 sides to everything! Each individual parties experience and what actually happened! Please don’t try to shutdown a small business that provides excellent care for many of our fur babies!"

"We had a great experience with Bentley’s. Boarded my dog over Christmas holidays. The place seemed super clean, and my dog was in a great mood, and smelled great when I picked her up. I’ve boarded her in other places where she comes home smelling of urine, so it was a nice experience having her come home so happy and clean. The owner was also super accommodating and friendly."

"This place advertises boarding for a flat $50 a day and they say it includes free play all day for your dog. They state they aren't like other boarders who charge extra to let the dog out of a crate. But as you read further down you discover they have added a $25 per day for "day care" so essentially its $25 to let your dog out of the crate. For two small dogs it would total $150 per day and I have to bring my own food. Plus, the drop of and pick up times are extremely and ridiculously limited. For the same weekend my room at the Holiday Inn is less! So its costing more for two crates than it is for a hotel room with free maid service! This place is set up for the comfort and convenience of the owners and not for customers. They have the audacity to charge these exorbitant amounts and then severely limit when you can drop off or pick up your dog. Unbelievable."

"They are an amazing group of ladies here! Always so friendly and helpful! Ive been taking my boy Kingston here when I need to travel and they have always been the best! Kingston is always super excited when I take him there and when I pick him up! Its a fun doggy vacation for him. They always go above and beyond and give me peace of mind knowing my dog is loved and safe. I will never go anywhere else! 1000% recommend them! 6 stars if i could!"

"We just had a pretty awful experience at Bentley's Ruff House. Our dog stayed there twice, but I can no longer recommend this place. The second day into our trip I received an upsetting phone call from the owner and video clip that was sent showing our dog in a corner with an employee and our dog acting aggressive toward her which we have never witnessed from him since he was a puppy until now 5 1/2 years later. I was pretty upset the rest of our short trip and wanted to pick up my dog a day early once we arrived back in town, but because it was outside of their pickup window of 7-9 am that day she absolutely refused. I asked her to reconsider and let her know I was willing to come at any convenient time for her that afternoon or evening, but she made me wait until the next day which was extremely difficult and emotional for me. The owner repeated to me several times over the phone during our two conversations that "this is not a home environment this is a boarding facility and is very stressful for dogs". The owner showed zero sympathy on our phone call and continued to use my first name while talking over me, and even had her employee listening in on the other line. I know this because she also started speaking over me during the conversation. I received the worst customer service ever from Bentley's. Thankfully, we were allowed to pick up our dog the next day first thing in the morning and he seems to be back to his old, sweet self. I am not one to write negative reviews, but I think others need to be aware of our experience."