PetSmart Doggie Day Camp 1500 East Village Way, Orange, CA 92865

"I had the worst experience of my life and at this petsmart. I called in the afternoon for an appointment for the grooming salon inside the Petsmart store. The lady who answered the phone told me appointment is not necessary since that is not much of traffic today. About after an hour and a half we went to the location and we were told by a rude lady called Natasha that sorry it’s Christmas Eve and we are not taking walk-ins. I told them very clearly that we were told that you do not need an appointment today. Otherwise we always take an appointment before coming for any sort of a grooming job and we have been a customer with petsmart for almost 12 years. That lady Natasha literally raised her voice first, which obviously made me very upset since she implied that I was lying. When I showed the manager Dylan the call logs on my phone he actually offered to get it done. It was a simple nail clipping job and they made all such a fuss! But then there was this girl Alexis, who refused to touch my dog, saying that she looks anxious. When I got upset with that lady Alexis, Dylan also raised his voice supporting her staff. At this point of time me and my partner simply walked out of that location and went to the main store and spoke to the manager. Apparently he was dealing with one more complaint of a similar nature. Even he refused to sort this out. He said you can take it up wherever you want to. This is all a farce and a comedy show they are running at this location. We have never been treated, so rudely was this attitude racist? I don’t know. But I am certainly going to take this up with their managers at the corporate level. This is ridiculous behavior on the part of petsmart the way they treat their customers! I am never ever stepping into this store again."

"This doggie day camp location is my absolute favorite. The staff is friendly and treats my dog as if he were their own. Day camp has a full schedule of activities for dogs and even has "party days" were your dog gets a special treat and you get a cute picture of your pup. The dogs are paired with dogs of their own energy level (rather than size), so my dog genuinely enjoys each day here. They also offer options to add on baths and nail trims. One of my favorite things is the daily "pawgress" report that you get when you pick up your pooch."

"My wife and I have taken our dog here 3 times for nail trimming and for our last time. They completely botched her nails, split every single one, and didn’t communicate this at all yesterday. I understand that dogs might not be cooperative and it can be difficult, but our dog is very passive. Even then, just communicate the issue. The person that did her nails is named Debbie. Luckily, we took our dog to ShamPaws in Placentia the next day and they were able to help; they were shocked at the state of her nails. They used a hand grinder, something Petsmart said they’ve never been able to do with our dog. 10/10 recommend ShamPaws for grooming and nails."