Dr. Elsa Cruz
30300 Agoura Road, Agoura Hills, California 91301
About the Business
Dr. Elsa Cruz is a reputable healthcare institution located at 30300 Agoura Road in Agoura Hills, California. This establishment offers a wide range of medical services, including consultations, examinations, and treatments provided by Dr. Elsa Cruz herself. Additionally, the institution houses a pharmacy where patients can conveniently fill their prescriptions and purchase necessary medications. The on-site store also offers a selection of health and wellness products to support overall well-being. With a focus on providing quality care and personalized attention to each patient, Dr. Elsa Cruz is a trusted destination for all healthcare needs in the Agoura Hills community.
Reviews
"Unfortunately they way she runs her schedule is less then desirable! Came in as a new patient. Had a scheduled appointment for 3:30, waited until 4:15 to be seen. Still was not ready to take us back after waiting almost an hour. Asked to have the appointment changed to telehealth due to waiting to long and having my toddler with me whom was getting restless. The front office said fine to switch to a phone appointment. Waited till 5:00, called the office to follow up, was told she would call in 10-15 minutes. No call, followed up with the office again shortly before 5:30. Was told she is now in a conference till 6pm and would call me at 6:20/6:30. So now 3 hours passed my original scheduled new patient appointment. Talk about bad impression to make on a new patient."
"I have been a patient on and off for eight years and Dr. Cruz is wonderful and very attentive to my needs. I have no trouble reaching her when I need something, even if she’s busy she usually answers and tells me when she will call me back. She takes time to listen and my office visits are usually 25 to 30 minutes when I see her by telephone it’s shorter but it’s usually just to go over my medications to see if they’re working for me. I can’t say enough good things about Dr. Cruz. I see other reviews that are opposite from my experiences which is why I thought I would post a review."
"Spoke to her on the phone. She sounded half out of it and medicated. We set up an appointment for the next day at a specific time she was supposed to call me didn’t. She’s awful I can barely speak English."
"Please, do yourself a favor ahead of time and do not schedule with this Psychiatrist. Dr.Cruz is very unresponsive as I waited an entire week to speak to her regarding my medications after she had told me to call or text her but she didn’t answer. I was taking my medications and sticking to my normal regime and she added some medications that overall made me feel worse than before. A lot of the time when I speak to her, she tends to blame the patient and their lifestyle choices as opposed to just doing her job and making sure that the patient is well. When I told her that I was doing everything right contribute to improving my mental health, she brought up personal issues and starting blaming me for the medication not working. Please do yourself a favor and do not schedule with this psychiatrist. She is very unprofessional, unruly, and has bad bedside manner. One of her former patients even mentioned that she gave herself a “five star review” and to me that says a lot about her. Please seek real help, Dr.Cruz is not the best fit for seeking real help."
"I have doubts about the professionalism of Dr. Cruz. She has her office to consult her patients personally but gives them the option of having the consultation by phone. She has prescribed medication for this patient without knowing his weight, blood pressure or having ordered any laboratory work. She doesn't know him and as a psychiatric patient I don't think she should prescribe medication without meeting him in person, looking into his eyes, I think that at least the first time she should see him, now his problem is worse than when he switched with her.. Dr. Cruz has another phone number besides the office phone, but most of the time she doesn't answer our calls. She sends a text saying she's busy and she'll call us back, but she hasn't on several occasions even though she knows it's very important. Today is Wednesday and since Monday we are waiting for a medicine from the pharmacy, but the pharmacy staff said that they are waiting for Dr. Cruz's response about a medicine on hold. She knows that her patient needs his medication and is stopped by the pharmacy clerk waiting for her approval"
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