Pacific Neuropsychiatric Specialists
26024 Acero, Mission Viejo, California 92691
About the Pacific Neuropsychiatric Specialists
Pacific Neuropsychiatric Specialists is a leading healthcare institution located at 26024 Acero in Mission Viejo, California. Specializing in neuropsychiatry, our team of doctors provides comprehensive and personalized care for patients with neurological and psychiatric disorders. With a focus on evidence-based treatments and compassionate care, we strive to improve the quality of life for our patients. Visit us at Pacific Neuropsychiatric Specialists for expert medical care in a warm and welcoming environment.
Photos of Pacific Neuropsychiatric Specialists
26024 Acero, Mission Viejo, CA 92691, United States
Opening hours of Pacific Neuropsychiatric Specialists
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Pacific Neuropsychiatric Specialists
"When I started going here I was seeing someone who was wonderful. Sadly when she relocated I had to see someone else. It has been a horrible experience since. I switched to a new female dr there (Sarah) and not only did her assistant never answer the phone, return calls, return emails etc, but when my insurance company reached out for additional information, Sarah failed to reply, which resulted in my medication being denied. I had to wait an additional 2 + months to get my medication because she didn't do her job. And I had miss work to show up and walk into the facility since her assistant would not respond to me via phone/email. I complained to a supervisor about it, but nothing changed. So I asked to be switched to another Dr at the facility. I was then switched to a male dr, who on our 1st visit told me he was leaving the company, so I would have to switch to someone else again. So I was assigned to another new male dr and I have still yet to meet him because the day before our appointments, his assistant always calls me to cancel, saying his schedule has changed. This is unprofessional because people like myself have to schedule the time off work in advance and miss pay. If that wasn't bad enough, the new assistant has a bad attitude, and argues with you. Also, all of the "doctors" you will see here are PAs, not actually Drs. Unorganized and unprofessional office of people."
"I couldn’t ask for better person to see me than Dr. Monique. Her friendly and kind approach helped me to open up. She is an excellent listener. We were able to decide for a plan of action. I really appreciate her. One step closer to heal."
"I saw Mike Santillan , PA-C . This was my first visit. I was nervous as I have anticipated an appointment like this for a long time. Mike was kind , non judgmental and had a clam demeanor , which really helped me be able to communicate my concerns. I’m hopeful that he will be able to help me with my medication needs . I was so happy because the office got me in within just a few days of me calling . As a new patient , this means so much! I think by the time you finally make that call, it’s important to be seen soon so as not to talk yourself out of it!"
"I would give a better rating but my son been with them for 3 years and always when Joseph was taking care of his care was great always following up and see him and answer any question. now his insurance was canceled I called to talk to his new new doctor who’s taking care of his case the assistant wouldn’t let me ask any questions she said you have to pay for a visit then you want ask I said i just want to see if he can wait for his injection for a week or 2 she was so rude and she said you have to pay to ask questions and I wasn’t so happy at all her name was Alicia"
"10/10! I am new to the area and choosing new doctors is always a daunting task. I feel like I hit the lottery with this choice for my psychiatric needs. Very helpful staff, fantastic working systems-state of the art. Lovely office. Most importantly Dr. Michael Santillian is just the best! He is very methodical, practical and intuitive while also having a well developed interpersonal skill set which is not always the case with Psychiatrists in my experience. I cannot say enough and I am so grateful for the incredible care I have always received at this office."
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