Graves Gretchen D MD

"Dr.Graves is truly the best doctor, my kids truly trust her since they were babies. Been with her for over 15 years. I trust her completely. She’s amazing and very knowledgeable at what she does."

"Best doctor ever!!!!!and i also like the receptionist,the only problem here is the nurse,the nurse is so rude!i try to stay so calm every time i go ,hopefully i can always be this nice to her,she my only concerm there!!!!THAT NURSE.but i wouldnt change Dr.Graves at all!"

"I really wanted to like this office…. Dr. Graves is very sweet and caring about her patients but the wait time is ridiculous. I’ve been waiting an hour and a half to be seen for my newborn and time is still going. I’m writing this from inside the office… the front desk is kinda rude and slow at getting information. I wouldn’t recommend coming here if you have things to do that day.. Dr. Graves is a sweetheart though, if you’ve got the time and patience for it, she’s worth the wait…"

"The reception is horrible. They never answer the phone they dont return calls or put you on hold for a very long time. Love the doctor she is amazing. The reception needs better customer service training."

"Monday Morning I start calling at 9am. I called twice an hour every hour leaving 1 voicemail per hour. No one ever picks up and my voicemails are not returned. Tuesday I start calling at 8:30 am leaving 3 more voicemails. Finally at 11am someone answers "Dr.Graves office please hold" I am placed on hold. 15 minutes later she comes back 15 MINUTES later. She asks how can she help me, I tell her my son has a painful rash and this morning he starts running a fever I need to have him checked out. She said the next appointment she has is a week from Friday. I ask her if they have any same day sick appointments, she tells me that those appointments are filled and I need to call first thing in the morning to get those and not at 11. I started laughing and explained to her all the times I have called and that maybe they should have checked their messages before giving away all the appointments. She told me sorry there is nothing that can be done. I said let me talk to the doctor, I am sure if she knows how many times I have called in she could maybe squeeze me in. She tells me "Please Hold" places me on hold and 20 minutes later the line disconnects and for an hour now I have been calling back with no answer. Sad. Very sad."