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East Bay Pediatrics
2999 Regent Street, Berkeley, California 94705
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About the East Bay Pediatrics
East Bay Pediatrics is a trusted healthcare institution located at 2999 Regent Street in Berkeley, California. Our team of dedicated doctors are committed to serving children and connecting with families to provide the best care possible. With a focus on maintaining good health and supporting growth and development from newborns to young adults, we strive to create lasting relationships with our patients. Our doctors have a deep connection to the community, with some even starting as patients themselves before becoming physicians. Whether you are a new parent looking for pediatric care or a long-time patient, we are honored to be a part of your family's healthcare journey. Visit us at East Bay Pediatrics and experience compassionate and personalized care for your child.
2999 Regent St # 325, Berkeley, CA 94705, United States
Opening hours of East Bay Pediatrics
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of East Bay Pediatrics
"I tried several times over a couple weeks to get a new patient appt or even a callback just to get the process started, but never got a response. I tried the main line and a woman assured me that they were accepting new patients and someone would call me back, but no one did. If your practice is too busy to deal with new or potential patients, it is better for everyone to state that and not waste people’s time."
"We had been quite happy with the medical care our daughter received at East Bay Pediatrics, but a billing mistake on their end (a sudden switch from billing in-network to out of network) has already caused us 5+ hours of unnecessary phone calls. We are both working parents so this is incredibly annoying. Cannot recommend until they fix their processes around this."
"We really like this place. Both my sons see Dr. Tracey Evans-Ramsey and we think she’s great. We’ve seen other doctors during drop in and have always been happy with our care. Reception has always been accommodating with last minute school forms (there is a fee) and last minute drop ins. The nurses are super with our kids. I really like the online medical records and bill pay service. There is a good after hours care option and on call nurse. We’ve also been to the office in Orinda and liked it too. All around a great pediatric practice."
"Every doctor every time has been great. We started with Dr. Vo as a recommendation, but my son had problems scheduling his sickness with her work days. We have seen several of the doctors here and each one has been patient and caring. The advice nurses are always there to help with any problem we have. We love East Bay Pediatrics!"
"I’m writing this review to warn parents against East Bay Pediatrics. While I liked Dr. Vo, I’m very dissatisfied with poor communication, poor customer service, and insane office fees that nickel and dime parents. First issue: I called EBP to get instructions on how to get a daycare physician’s report filled-out for my son. I was instructed to fax in the request, which I did. The follow week, I get a call informing me it was ready for pick-up at the office, when I requested in writing that it be mailed to me. I called and asked that it be mailed to me, and got confirmation that it would. Then, I get a call saying there is a $10 fee for the form. Additionally, I was told that “you have to pay this in order to get the form.” So, I gave them my credit card information and was charged $10. Second issue: I get a call from Dr. Vo because I was going to Berkeley Pediatrics as I did not like what happened. I was told the $10 fee was waived, yet I was charged and never got a refund. Third issue: I faxed in a request to get my son’s medical record forwarded to Berkeley Pediatrics. I get a call saying there is a .25 cent fee for each page, unless I get a summary, which would included everything. The conservation went something like this: “There is a .25 cent fee for each page if you want the full record, otherwise, it is a summary and there is no fee. Since your son is under two, we would send everything.” So, my question: “What are your telling me? Is there a fee or are you sending his records without a fee?” After hanging up, I left not knowing if there is a fee or not. Summary: I have seen many doctors and have had my own records forwarded to other offices and have never encountered a fee for it. This is the first time in my life, where a doctor’s office is attempting to charge a fee. I recommend you AVOID this office, because they need to improve staff training and reconsider their nickel and dime policy. Save yourself the headache and go to another office."
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