Banfield Pet Hospital

"Great with your animals, from what part you see. But the works need less attitude and more customer service skills."

"I don’t like leaving bad reviews but I have to this time. I have had bad experiences with other Banfield pet hospitals in the past and I liked this location the most for my older dog. However, this past year I’ve been taking my puppy to this location and they have been rude, unorganized, and frustrating to deal with. I’ve shown up for an appointment 15 minutes early only to be told I was 30 minutes late and couldn’t be seen that day by the vet. (There was 3 daisy’s scheduled that day on the board and my guess is they mixed up her appointment with a different dog, because I called and confirmed the time that morning) Also the time I was told I my appointment was scheduled for wouldn’t have worked for me anyway and I would have told the girl on the phone to to that time so I know there’s no way I would have scheduled for that earlier time anyway. The receptionist was very rude instead of greeting with a hello she just snapped at me with a “you’re not allowed to weight your dog until I clean the scale!!” When I wasn’t even trying to weigh my dog, I was just standing waiting to check in. They also constantly tried to give my puppy a second rabies shot at every appointment and I had to get assertive with them because 3 or 4 times I provided the record from the breeder to them and they kept “losing” it and stating she needed a rabies shot. I don’t know what would happen if I hadn’t caught this detail ahead of time and they gave her a second shot only a months after getting an annual shot but I assume it’s not good for my dog. I gave them one more try today for my last visit for my dogs annual “subscription” plan and I told the girl on the phone I live 45 minutes away and need an appointment for my dog. She gave me a time and scheduled me an appointment for today at 10am. When I got there they took my dog back for a heart worm injection and test which should take 20 mins. To my surprise they told me I was scheduled for a “drop-off” appointment and it would be a few HOURS before I get me dog back. What the heck? So I waited around Temecula for 3.5 hours only to go back and ask how much longer it would be and find out it’s going to be another 2-2.5 hours! At this point I had to take my dog back and pick my son up from school. What a waste of time. My poor dog was locked up in a crate in the back for almost 4 hours for no reason. I called another vet in town and they got her taken care of same day within an hour of me calling them. I will not be going back to Banfield again."

"Nice staff and clean office . i’ve taken 2 of my dogs here for routine visits and 1 for a spay surgery . surgery went well and they took great care of her . when you do bring your dog in i would bring something to read for your wait depending on how busy they are . i’ve gotten stuck in the office for a few hours before but that’s ok since i was just able to work when i waited for my dog. if you have a puppy it’s worth it to do their puppy care plus plan for $60 some dollars a month . my dog has gotten all of her shots including limes disease and when i lived in orange county i struggled to find a vet that had that shot and would give it to my dogs."

"Love this location! They always take great care of our pets. They got us in quickly, thank you Banfield! ❤️Jaxon"

"I take my dog Jackson to this location. Staff are friendly, professional and caring."