Banfield Pet Hospital 10204 Mason Avenue, Los Angeles, CA 91311

"We've now been 3 times and I love this place. The staff are amazing, caring, knowledgeable. We've only seen the vet twice but still felt totally taken care of"

"I love how the staff actually cares for my cats. It’s really hard to find a hospital that will go above and beyond for cats, but I’m so thankful to be in a place where I have multiple Banfield’s close by. If one location doesn’t have availability, I just go to the next one!"

"Our first experience was pleasant. The lady helped us inside and brought the dog to the main doctor. She was knowledgeable and explained things in detail for vaccinations. We wanted to do core vaccines. She also recommended lepto but said it was optional for next time. The second time we returned for boosters for the core vaccines, a younger lady came to take the dog inside without saying anything. When I paid the bill, I was informed that they had given my dog the lepto shots. They never asked and proceeded to give the dog this extra vaccine. I was also given different information on how long the rabies shots were good for. Front desk seemed to have changed their answer twice. I was in a rush that day and just paid the full amount for the boosters and extra vaccination. It’s a really nice facility in general. However, I really did not appreciate the lack of transparency. I also wish staff helped us make informed decisions and let us know what exactly the dog was getting. Please communicate more amongst your staff and please educate and inform your patients on what procedures are going on in the future."

"The best they are very helpful and can handle any cat! We have 5 and one of them recently had surgery to get two teeth removed and our little one is doing well"

"The worst vet ever. They were unfamiliar with the International health certificate process. When I arrival at the hospital, the staff informed me it would take 2 hours to complete. However, after I left, I received a call stating that the doctor couldn't fill it out for me, and her attitude was very unpleasant."