the veterinary care center 6455 Santa Monica Boulevard, Los Angeles, CA 90038

"My friend took her puppy here it's a beautiful nice quiet space. Parking spot right in front. A gentleman at the front desk was super helpful, answered all my questions. I would definitely go again if I were to need vet care. They definitely care for these animals."

"Tons of miscommunication at this vet center. Brought my cat here and they gave me all kinds of wrong information on her discharge instructions. None of the techs seem to know what's going on. They had my address wrong on my paperwork and included incorrect info for my cat's dental exam. Had to call back in multiple times to get things corrected and get updated on the proper info. Even the cat dental specialist apologized to me and said they sent me home with the wrong information. While I was there all the receptionists didn't seem to know what was going on with my paperwork or my cat. It was a bit of a nightmare experience. Very transactional and nothing like my experience at my old mom and pop vet that I used to go to."

"You are risking your pet's life by going here. What a disgusting, abusive, careless excuse for a veterinary clinic. This place shows zero respect for clients and complete negligence towards our pets. You will get passed around in a sick game of telephone amongst the various unskilled front desk workers whose lack of training and decorum becomes downright malicious as they try and gaslight you when confronted. Each time you call, you will get redirected to someone who hasn't bothered to look into your pets file or check any existing communications or records. These people will literally refuse to see you after asking you to come in immediately due to an emergency they caused. They will not update your phone number on file despite being asked multiple times. Following a recently botched neuter procedure, these people failed to prescribe my dog the appropriate medication dosage, causing him to be overly active during his immediate recovery period, leading to a tear, then a hematoma, then an infection. Upon consulting a new vet, the dosage they gave my 50lb bulldog was barely appropriate for a cat. Instead of reevaluating the dosage upon our SECOND follow up visit, I was accused of failing to put my dog into a cone at all times (at no point since bringing him home had the cone come off). The dosage I was sent home with was the same. Do not let these charlatans abuse your pets. Avoid at all costs."

"I should have listened to the other 1 star reviews for this place, but my dog needed help urgently, so I gave them a call. My dog’s neutering stitches came loose & was infected, so ask them if they would be able to accommodate him & they said we could come by. When I arrived they said they could not accommodate him because they were not taking new patients & are fully booked. They FAILED to ask me if my dog is a returning patient & we WASTED our time at a CRITICAL moment to make the trek over there. I don’t recommend this place as their receptionist’s oversight could potentially WORSEN A MEDICAL EMERGENCY. Instead, we went over to Veterinary Emergency Group which is a 24/7 ER & a tad more expensive, but you get what you pay for. The receptionist there was extremely thorough during the check-in process & everyone we spoke with were effective & efficient with helping my dog heal."

"Update: while the vets here are good, the front desk staff has been more rude and less competent since my original review. Unfortunately, we moved from here a couple months ago. I hope things change, our mini baby loved it here and we really just want him to get the best. Original: They take very good care of our pup and the facility is always clean. Jasmine and the rest of the front desk staff are always knowledgeable and give great service. The vet's usage of Trupanion is a literal lifesaver. The vet techs and doctors (shoutout to Matt, Lo, Hollie and Jordan) are extermely knowledgeable and care so much. The pup (my nickname for our pup), Shadow, is always well taken care of here"