Banfield Pet Hospital 28114 South Western Avenue, Los Angeles, CA 90732

"We took our Frenchie in for blood work to check everything because he is 11 and had not seen a vet for some time. I liked the care plan they had you pay monthly and it was a great option for our four legged boy. The vet would not see him because we did not have proof of his rabies shot. I told my son, who took him to the vet to just get him his rabies shot because it's been about 5 years. The vet would not do it. I don't understand he is at a vets office and needs it along with other things so the left. I called up my vet and got him in and spent 400.00 on all they did for him. I will never recommend this place to anyone. My dog had a gum infection and needed antibiotics and they didn't care about the health of our dog and turned us away."

"By far the worst experience ever! For one the staff is not well knowledgeable at the register and made me purchase a new plan for my pet! They said nothing showed for my pet but me and my boyfriend knew we had an account for over two years now. Keep in mind we been paying monthly every month for over two years! This was 2022 and to this day they refuse to refund my money I had to call my CC company and now there tryin to send me to collections!! And forget about calling the customer service and billing because they also can’t help and you can never reach a solution or a supervisor on duty! The worst part of the business practice process to resolve issues are non existent and this has cause me to report to better business bureau and get a lawyer. Horrible experience I have ever had! I hope this review will help those who have plans and or are going to pursue one. Be careful what hospital u go to and make sure the receptionist cashier know what they are doing."

"Absolutely Amazing customer service. They addressed our needs and were so conscious and understanding of each of our dogs needs. They worked efficiently and effectively to make sure we had what we needed for both dogs and with the insurance plans they ate affordable."

"This clinic in San Pedro is amazing! The people there are cuts above those hired to work in a PETSMART location....if ur part or Banfield PM I highly recommend u switch! It’s worth the drive!"

"BEWARE! I took dog in for exam prior to dental cleaning. 5 days later, in the middle of the night, he started coughing, hacking and spitting up white foam. I called Banfield and was told they were very busy and could not see him for 4 days. I took him to another vet and found out he had kennel cough. Obviously they exposed him to a sick dog. Kennel cough is highly contagious and you must keep sick dogs away from you healthy ones. Dogs with kennel cough should be quarantined and kept away from healthy dogs. The virus can be carried by those who have been around them so the vets, techs, etc. need to change clothes, wash their hands and do all they can not to spread the disease He was better in a matter of days. It cost me $190.00 to get him treated but it was worth it because I now have a new vet who does not demand unnecessary tests, etc. just to hike up the bill. The manager of Banfield said if I had brought him in they would have wanted X-rays, bloodwork etc."