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Banfield Pet Hospital
21311 Victory Boulevard, Los Angeles, California, United States
About the Banfield Pet Hospital
Banfield Pet Hospital, located at 21311 Victory Boulevard in Los Angeles, California, is a leading veterinary care institution dedicated to providing high-quality medical services for pets. With a team of experienced veterinarians and state-of-the-art facilities, Banfield Pet Hospital offers a wide range of services including routine check-ups, vaccinations, surgeries, and emergency care. The hospital is committed to promoting the health and well-being of pets, ensuring they receive the best possible care. Whether your furry friend needs a simple check-up or a complex procedure, Banfield Pet Hospital is here to provide compassionate and expert care for your beloved pets.
Photos of Banfield Pet Hospital
21311 Victory Blvd, Canoga Park, CA 91303, United States
Opening hours of Banfield Pet Hospital
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
07:30 - 17:30
Sunday:
Day off
Reviews of Banfield Pet Hospital
"I am editing this review and rating from 1 to 3 after the director of the clinic called me a couple of days later. Not in response to the review, but because they did call to follow up and I told them how I felt. She spent about 20 min on the phone with me going over everything and told me that the vet I saw was an "interim" vet. And she would have the new, permanent vet call. The new vet did call next day and spent quite a long time on the phone with me answering all of my questions. I was felt much better after that. They gave many apologies and said they would pass on my input. am more than disappointed in this location. We had been taking our dog to this hospital for a few years and were really happy with Dr. Hart and the techs, they spent plenty of time and were very kind and thorough. My dog liked them, too. Today, I had a horrible experience and I don't think I will ever go back, The CSR was extremely aggressive and impatient, talking over me and telling me how to feed my dog, as if I was an imbecile. I made the appointment to get x-rays specifically, and all they wanted to do was tell me to change food to one that makes my dog sick. They would not take no for an answer and send him home with an Rx for the food I told them that he will not eat and that makes him sick. I now need to go to a different vet to get him examined and pay for an x-ray for his limp - because I have no idea what is going on. This is so upsetting I can't stop crying"
"Dishonest front staff, and truly a waste of time to ever have anything scheduled here. They claim to call and leave voicemails about needing to reschedule, yet they seem to be the only company who's missed calls/voicemails dont show up. Dental cleanings for my small dog were canceled and rescheduled 3 times. On the 4th time I showed up at the regular call time (7am) and no one was there and no one showed up. My other dog's dr visit was canceled same day (less than 2 hours before) only because I called to find out why I did not receive a confirmation text/and or call for the appointment. No shocker here, the front staff lady said she called and left me a voicemail that she canceled my appointment, yet nothing shows on my phone from them! My mistake for attempting to continue business with them. The worst experience and I will never return. You lost a customer for life."
"Great new experience. Finally they have in room option instead of torturing your pet by dropping off…"
"I've been a loyal customer of Banfield Pet Hospital for five years, but my recent experiences at the Canoga Park location have left me extremely frustrated and disappointed. My dog, Logan, has been overdue for dental cleaning, and his appointment was rescheduled twice before being canceled without notice. This level of inconsistency in scheduling is unacceptable. Additionally, I placed an online order for Simparica on September 27th, which remains unapproved and unprocessed to this day. Logan relies on this medication, and the lack of communication and action is concerning. When I tried to contact the Canoga Park location, it was evident that there is only one doctor available who is consistently busy or has already left. This understaffing issue is causing delays and impacting the level of care. Furthermore, the limited operating hours, closing after 2 pm, and frequent closures during the week due to staffing shortages make it nearly impossible to get the care Logan needs. I hope Banfield Pet Hospital can address these issues promptly, improve staffing, and enhance communication with customers. Logan's health and my loyalty are at stake."
"I called this Banfield location three times and left 2 voicemails. It has been a week and I have not received a call back despite me stating on the voicemail this was a time sensitive manner and despite being a Banfield customer for 5 years. I was calling this Banfield location for a second opinion regarding advice from another Banfield location that has not allowed me to see a physician for 3 YEARS face-to-face and I only speak to vet techs. Altogether, I am unsatisfied with the company in general in regards to customer service. Our pets are our family and we would like them to be treated as such. Answering your phone/calling customers back is the bare minimum."
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