Massage Envy
2066 El Camino Real, Santa Clara, California, United States
About the Massage Envy
Massage Envy in Santa Clara, California, is a premier beauty salon, health, and spa institution located at 2066 El Camino Real. Offering a range of professional massage services, facials, and skincare treatments, Massage Envy is dedicated to providing relaxation, rejuvenation, and overall wellness to its clients. With a team of highly trained therapists and estheticians, the institution aims to deliver personalized and quality services in a tranquil and inviting environment. Whether you are looking to unwind after a long day or address specific health concerns, Massage Envy is committed to helping you look and feel your best.
Photos of Massage Envy
2066 El Camino Real E-09, Santa Clara, CA 95050, United States
Opening hours of Massage Envy
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 21:00
Sunday:
09:00 - 21:00
Reviews of Massage Envy
"This place is very bad.they completed massage 10 min before and said they calculate 10 min preparation time, I don't see any logic in it . Overall for 40 min massage I end up paying $160 with tip.massage wasn't good either ,overall waste of my time"
"I have been a Massage Envy member for almost 2 years and things were good until I decided to cancel the membership. So when I decided to cancel my membership, I had a few hours remaining on my account and accordingly decided to book a few services to settle my account. When I booked my last service for 60 minutes, I had 30 minutes on my account and I explicitly checked with the front desk lady sitting there if my remaining 30 minutes would be adjusted in this service since I won't be available to use those minutes anymore after that. She replied "of course! 30 minutes will get adjusted and you would only have to pay for remaining 30 minutes". I didn't check my receipt after my service (their printer never works and they do not email you the receipt unless you specifically ask them to email you, which I always do), and noticed the next day that I was charged for the entire one hour session and still had remaining 30 minutes on my account. I called the front desk to clarify what's going on and she mentioned that we cannot adjust 30 minutes with your 1 hour session, you can only adjust it if you get a 30 minute add-on over a 60 minute session. This was a complete contradiction to what I was told earlier by the same front desk. I explained to her that I was conveyed completely different information while booking my service and that now I won't be available to use those 30 minutes, she mentioned that she is leaving a note on my account with the details and that she will check with her manager once she is back. It's been more than 2 weeks and since no one reached out to me, I called them again and I was told that there were no such notes on my account regarding the 30 minute adjustment and I can book another service to use those 30 minutes. I explained her the entire scenario and she said would have to check with the manager. What shocked me was that the earlier front desk ladies lied to me about leaving a note and checking with manager, miscommunicated on how to adjust the remaining minutes and not even giving any updates. Is this how you treat your customers? Had I known earlier that there is an issue with adjusting 30 minutes in my service, I would have happily booked 90 minute session and adjusted those 30 minutes as an add-on. I was wrongly communicated about this entire 30 minute add-on adjustment in the first place by the front desk and in the end I have to spend time following up and explaining the entire situation multiple times. Once you cancel your membership, be aware to use all your hours and clarify any other doubts so that you don't have to end up like me."
"I highly recommend Matthew for his exceptional services. His listening skills are impeccable and he is trained in Trigger Point Therapy and Myofascial Release. With his intuitive touch, you can trust that you'll be in good hands. Matthew adeptly targeted my stubborn knots, ensuring they were thoroughly addressed before moving on. Overall experience was wonderful."
"Either very incompetent staff, or flaky credit card equipment - I don’t know. But I have issues paying the service every other time I am there. I have two cards on my profile (one debit FSA, one credit card as a backup), and every other time they are unable to charge my cards. Today they tried both cards on the file and one card which I handed them in person, and were unable to charge any of three!! I am 100% confident that they all are active and have credit, I use them on a regular basis. That is ridiculous"
"We've gone several times and had no major issues. Not great massages but not bad. The last time we went my therapist spent a lot of time applying pressure on one spot for multiple minutes. It was very odd. She would just press down and hold for a minute. It was not a massage that I enjoyed. I want to go back but I'd rather someone tell me who is the best therapist there before I waste another trip..."
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